Specialized Technical Account Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The ideal person for this specific opening will have a background in telecom as well as a strong knowledge of the financial industry, and their processes.
Job Overview
As a Specialized Technical Account Manager (Specialized TAM), you will focus on delivering technical excellence for a targeted set of high-complexity products including IoT, telemetry, fleet, and connected car. You will serve as the technical subject matter expert (SME) for assigned customers, supporting complex deployments, feature adoption, and lifecycle performance management. This role combines a customer-first mindset with deep technical specialization, ensuring a high-touch experience for customers leveraging advanced T-Mobile capabilities.

Job Responsibilities:

• Serve as SME for connected car, IoT, fleet, and telemetry solutions for assigned customers.
• Plan and manage large-scale and complex deployments with cross-functional teams.
• Conduct technical performance reviews and optimization analysis.
• Support product adoption, integration, and usage for high-technical-impact accounts.
• Provide proactive and reactive technical support to prevent escalations.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree 4 year STEM degree and/or technical or business certifications. (Required)
• 4-7 years - Telecommunications/IT networking in Engineering, Sales Engineering, Field Operations, network operations, managed services or call center environments.
• 4-7 years - Expertise in IoT, fleet, telemetry, and/or connected car platforms

Knowledge, Skills and Abilities:

• Communication Demonstrates strong business writing techniques and communication skills on multiple levels including Customer, Vendor, and Executive (Required)
• Presentations Ability to present information to all levels of management up to and including the Executive level for both internal and external customers (Required)
• Troubleshooting Problem solving experience involving network and application troubleshooting skills, including root cause analysis and prevention (Required)
• Product Knowledge Solid understanding of customer technologies and all T-Mobile products and services in order to understand and meet customer requirements. (Required)
• Root Cause Analysis Ability to interpret service performance for root cause analysis and corrective action. (Required)
• Microsoft Office Proficient in Microsoft suite (Required)
• Project Management Excellent organizational, communication, presentation, execution, and multi-tasking skills, effectively managing multiple client accounts, tasks, and projects while planning and executing tasks to minimize technical downtime and disruptions. (Required)
• Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)
• Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)
• Technical Proficiency Strong technical background should include experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design (Required)

Licenses and Certifications:

• PMP, Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, WCNA, ITIL Foundation 4, etc. or equivalent (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $96,100 - $173,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ340089¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.