Sportsbook Operational Efficiency Manager

THE POSITION
Our roster has an opening with your name on it

We’re looking for an operations-minded problem solver to help drive smarter, faster, and more efficient ways of working across the Sportsbook. In this role, you’ll support the execution of our operational efficiency agenda while driving operational efficiency initiatives within a key area such as payments, fraud, risk, or customer service. You’ll turn insights into action – streamlining processes, driving disciplined cost control, and helping our ops teams perform at their best. From eliminating inefficiencies to piloting AI-enabled process redesigns, you’ll deliver measurable impact for our customers and the business. If you’re obsessed with impact, efficiency, and making great teams even better – this role is for you.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

Drive Operational Efficiency & Cost Discipline

• Own & drive operational efficiency initiatives within one or more key areas (e.g., payments, fraud, risk, customer service), driving improvements in cost, process, and team performance, while supporting execution of the broader Operational Efficiency agenda across the business
• Partner with the Value Optimization team to translate analytical insights into action – identifying and executing savings opportunities in your area(s) of focus
• Identify friction points, dead ends, and inefficiencies in current processes that impact our customers – then fix them, hands-on and cross-functionally
• Apply strategic thinking and commercial rigor to deliver bottom-line impact, not just incremental change
• Be seen as a go-to problem solver and champion for cost discipline, sustainable savings, and smarter operating performance across the business

Elevate Ops Team Performance & Ways of Working

• Partner with ops-facing teams (service, payments, risk, etc.) to improve day-to-day execution, accountability, and clarity for our Sportsbook customers
• Act as a thought partner to Customer Operations team members, providing insights and recommendations to improve performance
• Help spot and eliminate operational blockers that slow down teams or create customer pain points

Drive Smarter, Tech-Enabled Operations Across the Sportsbook

• Look across the Sportsbook business to identify opportunities to apply automation, AI, or better tooling to reduce manual effort, improve execution, or reduce cost
• Push the business to adopt scalable, tech-enabled solutions that free up time and resources
• Champion a culture of continuous improvement – bringing structure and urgency to how we identify and solve operational problems

THE STATS
What we're looking for in our next teammate

• Bachelor’s degree required
• Minimum of 5 years of professional experience
• An energizing and emphatic leader that is passionate and effective at developing high performing teams and working cross-functionally
• Expansive & Strategic thinker with a strong track record of innovation & delivering growth
• Exceptional communicator and influencer
• Strong project management skills, with the ability to juggle multiple projects at once.
• Strong customer empathy and consumer product sensibilities
• Prior knowledge and interest of sports and technology industries are preferred; ability to quickly develop a deep understanding of the industry and company will be critical to success
• Understands the different components of a P&L

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $111,000 - $139,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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