Sr. Ads Ops Solutions Specialist

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Roles & Responsibilities

The Ads Operations team is core to ensuring efficient, secure & sustainable distribution of consumer advertising; in this role, you will design, optimize, and support best-in-class operational solutions that are both locally relevant and globally impactful.

We’re looking for a stunning, savvy Sr. Ads Operations Specialist to develop and scale campaign execution and also partner closely with the Account Management, Demand Management, and Engineering teams to facilitate product rollout, campaign optimization, and policy enforcement. 

Curiosity, ad tech knowledge, and a meticulous approach are the keys to success. Our ideal candidate is an expert in the Ad ecosystem with a passion for innovative creative formats, delivery best practices, quality assurance, stakeholder insights, and continuous optimization.

• Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality and efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement. Partner with Ads Operations Managers on building/analyzing a quality dashboard. 

• Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of technical escalation to troubleshoot

• Partner closely with the Product and Engineering teams to create a pathway to task automation, delegation or elimination

• Support Netflix Live event launch execution, representing Ads Operations in cross-functional discussions. 

• On-call for all event launches which may fall on nights, weekends, and/or holidays support required

• Maintain current training documentation updated throughout the lifecycle of the material

• Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.)

• Collaborate with Ads Operations Leads to document trafficking/setup, updates, and workflow optimizations. 

• Work with Product and Engineering teams to execute testing for product offering enhancements. 

• Serve as internal Ads Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc. 

• 4+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams. 

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation. 

• Experience in Linear-based advertising and dynamic ad insertion

• Iterate and test new tooling features, and commercial formats with the Product and business operations teams to ensure a successful DAI rollout

• Knowledge and experience working on advertising campaigns with a strong foundation in executing workflows that support quality and efficiency. 

• A background in Advertising Systems and Tools (CRM, OMS, Ad Servers, Task Management, Reporting, etc.)

• Comfortable working with cross-functional teams, including Ads Policy, Product, and Engineering.

• Experience interacting with BPO vendors and managing the vendor's tasks of campaign setup and management, including but not limited to trafficking, QC, and reporting. 

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Experience supporting multiple regions and timezones

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.