Sr Business Analyst Intern - MBA

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Internship
At ServiceNow we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us.
Job Description
We are seeking a Master's-level intern in Business Analytics and/or Informatics to act as a Product Owner for several dashboards that deliver enterprise insights into subscription entitlements and usage. The role is deliverable-focused, with clear objectives to complete during the internship:
Key Deliverables
1. Stakeholder Insights & Requirements Definition Package
Objective: Ensure dashboard enhancements are grounded in real customer and field needs.
Description: Lead structured feedback collection with customer-facing analysts and understand how entitlement and usage data is consumed, where gaps exist, and what decisions users are trying to make.
Key Outputs:

• Summary of qualitative and quantitative feedback (themes, pain points, unmet needs)
• Clearly articulated user personas and use cases
• Prioritized list of business requirements tied to outcomes (e.g., renewal risk, expansion identification)
• Traceability between stakeholder feedback and proposed dashboard capabilities

2. Product Backlog & User Story Portfolio
Objective: Translate insights into actionable, delivery-ready work.
Description: Synthesize requirements into well-defined epics, features, and user stories, applying product management and agile best practices. Stories will include acceptance criteria, data definitions, and success metrics.
Key Outputs:

• Groomed and prioritized product backlog for entitlement and usage dashboards
• User stories written in business-friendly, outcome-driven language
• Defined KPIs and success metrics for each major feature
• Dependencies, risks, and data readiness considerations documented

3. Feature Delivery, Validation & Adoption Readout
Objective: Drive high-quality delivery and measurable adoption of new functionality.
Description: Partner with IT and analytics engineering teams to prioritize work, support sprint execution, participate in testing, and validate that delivered functionality meets stakeholder needs. Post-launch, they will assess adoption and effectiveness.
Key Outputs:

• Sprint-level prioritization recommendations and release notes
• UAT plans and documented testing outcomes
• Post-launch feedback from Sales and Customer Success
• Adoption and usage analysis with recommendations for iteration

Qualifications
Qualifications

• Currently enrolled in an accredited university pursuing a Master's degree in Analytics, Informatics, Data Science, Information Systems, Business Analytics, or a related field, with an anticipated graduation between May-June 2027.
• Demonstrated ability to leverage data and analytics to inform product decisions, including experience working with dashboards, reporting, or data visualization tools.
• Experience using or critically evaluating AI-powered tools to improve workflows, decision-making, or insights (e.g., analytics automation, data summarization, forecasting, or intelligent recommendations).
• Strong ability to gather, synthesize, and translate feedback from customer-facing teams (Sales, Customer Success, Renewals) and/or customers into clear requirements and user stories.
• Proven aptitude for product ownership or agile delivery, including backlog management, prioritization, acceptance criteria definition, and user acceptance testing (formal or academic experience acceptable).
• Ability to build effective working relationships with technical teams (IT, data engineering, analytics) and business stakeholders.
• Customer-focused, analytical, and outcome-oriented mindset with the ability to think strategically while executing at a detailed level.
• Strong organizational skills with excellent attention to detail; comfortable working in a fast-paced, ambiguous environment.
• Proactive, self-directed, and willing to step in where needed to help the team operate more efficiently.
• Experience with Microsoft Excel and PowerPoint; familiarity with tools such as Power BI, Tableau, SQL, Jira, or similar is a plus.
• Excellent listening, verbal, and written communication skills, with the ability to present insights clearly to both technical and non-technical audiences.
• Previous internship, research, or project experience in analytics, product management, consulting, or enterprise systems is a plus.

For positions in this location, we offer a base pay of $, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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