Sr Business Systems Analyst

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Senior Business Systems Analyst will be a member of NBCUniversal's Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.
RESPONSIBILITIES

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA's.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process.
• Understand how issues impact the business and escalate critical issues when necessary.
• Document and follow standard operating procedures for production troubleshooting and incident management.
• Leverage AI tools to aid in issue resolution and documentation.
• Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding.
• Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities.
• Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues.
• Works occasional evenings during special events.
• Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

Qualifications

• Minimum 5 years of experience working in an ad sales system.
• Experience troubleshooting software, system integrations, and other technology issues.
• Experience with SQL
• Experience with customer interactions and maintaining positive relationships.
• Willingness to have a flexible work schedule to meet operational and special event coverage needs.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Engineering, IT, IS, or similar technical discipline.
• Self-motivated and accountable, with a high level of commitment to responsibility.
• Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups.
• Experience with providing automated solutions (scripting, testing, RPA, etc.).
• Experience working with modern technology solutions (API's, data streams, microservices).

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.