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AdTech • Big Data • Cloud • Marketing Tech • Software • Analytics
The Senior Insights Director focuses on leading the team, enhancing customer partnerships through strategic insights, and driving business growth initiatives, while fostering collaboration across departments.
AdTech • Big Data • Cloud • Marketing Tech • Software • Analytics
Lead and manage ad measurement projects, ensuring seamless delivery and customer experience while coordinating cross-functional teams and communication.
Top Skills:
ExcelPowerPoint
AdTech • Big Data • Cloud • Marketing Tech • Software • Analytics
The Insights Manager will lead customer advocacy, manage ad measurement implementations, improve delivery processes, and utilize data visualization tools to optimize performance for clients.
Top Skills:
Digital AdvertisingDmpsDspsLookerMetabaseTableau
DISQO’s mission is to build the world’s most trusted ad measurement platform that fuels brand growth.
The world’s largest brands, agencies, and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people’s sentiments and journeys, connecting them with the brands they value and the media they consume. With this identity-based approach, brands gain more accurate and authentic insight so they can create more meaningful interactions.
Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth. We invest deeply in our talent, empowering our teams to reach their highest potential. Together, we are shaping the future of work at DISQO—defined by performance, purpose, and impact.
We show up each day with curiosity and ambition, committed to learning, accelerating growth, and making a lasting difference. Grounded in our values and principles, we lead and collaborate to elevate performance, accountability, and excellence at every level of the organization. And through it all, we make sure to have fun along the way.
The Role: As an Senior Customer Success Manager at DISQO, you'll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients, and may require you to employ a mix of high-energy, high-engagement strategies alongside nuanced, personalized approaches. Your primary goal is not just retention; it's about propelling these clients to new heights, ensuring they're not just satisfied, but thrilled with the value and ROI they're getting from DISQO. This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing and Product, as your role is to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It's about ensuring not just client satisfaction, but their continuous triumph and evolution with DISQO's offerings.
What you will do:
- Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
- Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
- Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities.
- Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities
- Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
- Optimize the customer experience by identifying, reporting, and recommending product improvements
- Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and to deliver against those goals
- Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
- Develop “raving fans” within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing
- Gain an expert understanding of DISQO’s CX Platform and associated Product components
- Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness
What you bring to the role:
- 8+ years of customer-facing experience, including 5+ years of direct commercial responsibility
- Brand Measurement expertise, inclusive of Brand Lift Measurement
- Successful track record of building, nurturing, and growing mid-size to enterprise clients, including including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships
- Strong presentation, problem-solving, and analytical skills
- Ability to manage multiple projects under tight deadlines
- Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs
- Excellent written and verbal communication skills
- Experience working cross-functionally with other teams
Preferred Qualifications:
- Previous experience working in with a brand lift and ad measurement solution
- Degree in Business, Marketing, Social Sciences, or other relevant fields
- Passion for learning new skills and concepts
- Proven success working in a fast-paced, dynamic, and evolving environment
- Experience working cross-functionally with other teams, specifically Professional Services organizations.
- BA/BS degree
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At DISQO, we pride ourselves on having a positive, performance-oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy. Read more about our culture on Glassdoor.
You can learn more about what’s happening at DISQO by visiting the DISQO Company Blog.
Perks & Benefits:
·100% covered Medical/Dental/Vision for employee, competitive dependent coverage
·Stock options
·401K
·Generous PTO policy
·Team offsites, social events & happy hours
·Life Insurance
·Health FSA
·Commuter FSA (for hybrid employees)
·Catered lunch and fully stocked kitchen
·Paid Maternity/Paternity leave
·Disability Insurance
·Travel Assistance Program
·24/7 Counseling Services offered to Employees
Note: The benefits noted above are for full time US based employees only.
DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.
DISQO New York, New York, USA Office
Our NYC office, situated in the bustling center of Manhattan, is a place where work is infused with excitement. With a team that's as diverse and dynamic as the city itself, we're all about creative collaboration.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
