Sr Default Business Analyst

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Senior Default Business Analyst performs activities related to the company’s business analysis functions within the default and bankruptcy servicing department. The role is primarily responsible, under limited supervision, for eliciting, analyzing, validating, specifying, verifying, and managing the needs of stakeholders. These include customers and end users from cross-functional departments. The Senior Default Business Analyst serves as the conduit between the business and the Information Systems software development team through which requirements flow for medium to complex projects.

Compensation

This role is an exempt position with a targeted salary range of $82,506 to $118,344 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Work with the project sponsor to document project objectives, identify project stakeholders and analyze scope.
• Elicit project requirements through the use of interviews, document analysis, viewpoints, etc.
• Write project requirements specifications and business rules according to standard templates. Set up, maintain and document I5/Foreclosure tracking system codes and stops, and manages change control process/signoff.
• Accurately define quality attributes, constraints, external interfaces, and other nonfunctional requirements.
• Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business Analysts to identify cross impacts of final programming changes to other areas.
• Document system changes in short narrative or diagram overviews including all business rules, use cases, and test scripts.
• Develop training programs and tools to increase systems knowledge; develop servicing processes, scripts, and templates for correspondence.
• Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail.
• Represent requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements.
• Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Participate in peer reviews and inspection of requirements documents and corresponding work products; ensure that the requirements were interpreted correctly.
• Establish and implement effective requirements practices, including use and continuous improvement of requirements process. Assist with the development of the organization’s requirements engineering policies, procedures, and tools.
• Provide audit/monitoring support as directed.
• Use expertise to resolve issues escalated by junior-level teammates.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, required.
• Minimum six years total relevant experience in Business or Mortgage Banking related role(s) required.
• Analytical skills and a demonstrated talent for scrutinizing complex work processes and streamlining them for increased output; ability to abstract up from low-level information to a more general understanding.
• Modeling skills necessary to represent requirements information in graphical forms.
• Experience in process improvements and business systems analysis preferred within default, bankruptcy and REO.
• Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA requirement preferred.
• Excellent verbal and written communication required; able to effectively manage communication with multiple stakeholders.
• Demonstrated ability to interview subjects, facilitate group discussions, gather information, and report on results.
• Strong proficiency with Microsoft Office, Excel Google docs, collaborative cloud-based programs, and third-party software applications required.
• Ability to handle aggressive deadlines, set appropriate expectations and juggle multiple responsibilities.
• Self-motivated, with the ability to work independently and lead projects with a strong attention to detail.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope:  Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity:  General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach.

Impact:  Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader.

Interaction/Supervision:  Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Frequent use of computer keyboard and mouse.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: SRDEF018245