Sr Director, Business Transformation

Senior Director, Business Transformation

The Senior Director, Business Transformation plays a critical role in executing high priority key strategic transformation initiatives, optimizing operations, and ensuring alignment with business goals. This involves leading cross-functional teams in a matrix environment, managing complex aspects of transformational programs, and providing data-driven insights to senior leadership. The role requires a combination of strategic thinking, operational excellence, and leadership skills to address high-priority business challenges and driving change. Act as a strategic advisor and a transformational leader, ensuring transformation objectives are achieved while maintaining alignment with the broader organizational vision.

Key Responsibilities and Duties

• Drive internal collaboration across critical transformation routines by developing structured agendas, convening business and technology partners, and ensuring key decisions and takeaways are captured and actioned. Build influential relationships across organizational boundaries to advance transformation objectives.
• Establish and maintain governance frameworks that provide clear oversight of the transformation program, including decision rights, escalation pathways, and accountability structures. Ensure that governance mechanisms evolve appropriately as the transformation matures and complexity increases.
• Enforce structure and discipline in transformation execution by instituting standardized program management practices, consistent reporting cadences, and clear milestone accountability across all workstreams. Manage the work of external providers and 3rd party resources supporting critical path efforts, ensuring delivery quality and alignment to overall program objectives.
• Oversee adherence of transformation activities to contractual provisions, including obligations, commitments, and performance standards embedded in vendor and partner agreements. Serve as the accountable owner for ensuring that contractual milestones are tracked, obligations are fulfilled on time, and any deviations are identified early and escalated appropriately.
• Manage vendor and service provider relationships with a focus on performance, accountability, and alignment to transformation goals. Ensure that external partners operate within the boundaries of their contractual commitments and that relationship governance supports program outcomes.
• Provide deep subject matter expertise in transformation strategy, program governance, and operational execution. Serve as a trusted advisor to senior leadership on business planning, organizational effectiveness, and the continuous improvement of transformation delivery.
• Facilitate enterprise-wide alignment by bridging internal organizations and cross-functional stakeholders, fostering transparency, securing buy-in, and ensuring that the transformation program maintains coherence and momentum across all lines of business, technology partners, and shared services.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
10IC

Minimum Requirements:

• At least 8+ years of experience in the retirement industry
• 8+ years of Experience Leading Large Scale Business scale transformation
• Experience with Software Development Lifecycle

Preferred Qualifications:

• Experience with 3rd party vendor oversight
• Experience with Vendor Governance

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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