The Sr. Director, Customer Solution Partner leads the Professional Services Sales team in the Americas, driving service sales, mentoring, and collaborating with software sales teams, while focusing on delivering customer value and managing strategic relationships.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Director, Customer Solution Partner at Coupa:
This is a pivotal leadership role driving significant contribution to Coupa's revenue growth and customer success. The leader will be accountable for the Americas region, managing a team of 6-10 Professional Services sellers. You will work in close partnership with Account teams to drive Professional Services sales, both alongside Software sales and as an independent motion. You will collaborate with Software Sales and Solution Delivery to articulate Coupa’s service approach, methodology, and scope for delivery projects, with a strong emphasis on achieving early and measurable customer value.
What You'll Do:
- Build, lead, and mentor the Professional Services Sales team across the Americas Region.
- Implement and optimize sales processes, structures, and rigor to improve professional services sales performance regionally.
- Drive accurate and timely forecasting and provide weekly Professional Services Sales updates to Senior Leadership.
- Partner closely with Software Sales leadership to align on best practices and regional go-to-market strategies.
- Engage with Software Sales leadership to penetrate large accounts and maximize the value of new and existing C-Level relationships.
- Lead training, certification, and on-boarding activities for the regional services sales organization.
- Serve as an executive-level point of contact for key customers, building and maintaining strong, strategic relationships.
- Collaborate with Sales and Service Delivery leadership to develop and build additional professional service capabilities that address evolving market demand.
- Actively engage in co-selling with Alliance Partners.
What You Will Bring to Coupa:
- Strong, demonstrable track record of successfully selling complex services within a cloud/SaaS software environment.
- 10-15 years of progressive experience in sales management and individual contributor roles, with a minimum of 3 years of management tenure at a single company.
- Proven ability to identify strategic customer pain points and develop unique, compelling value propositions that focus on tangible business value delivery.
- Exceptional collaboration and teamwork skills, with the ability to navigate functional and regional boundaries and work across multiple time zones leveraging modern tools and technology.
- A customer-success focused Professional Services Sales professional adept at qualifying opportunities and coaching both sales talent and customers in the pursuit of high-value business outcomes.
- Confident individual with excellent communication skills and a strong executive presence, capable of influencing and persuading customers, prospects, partners, and future talent.
- Demonstrated successful track record of engaging with all levels of an organization, from functional leads up to C-level executives.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Cloud
SaaS
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