Sr Director, Executive Communications

The Senior Director, Executive Communications will play a key role in the Executive Communications team’s development and execution of the communications program for TIAA's CEO and support communication activities for other Executive Committee leaders. The Senior Director, Executive Communications is part of a team of skilled executive and corporate communications specialists who provide strategic communication counsel, key messages, talking points and background briefings for internal and external CEO appearances and meetings, including mission-critical client and industry engagements and employee-facing events. They will also provide input on social media strategy and routinely coordinate with other Corporate Communications functions and partners across TIAA’s lines of business to ensure all messaging aligns with TIAA business priorities. This role will also serve as the team’s primary point of accountability for AI tool adoption, serving as an internal resource who evaluates, governs, and guides the responsible and effective use of AI across the team.
Key Responsibilities and Duties

• Create and edit talking points, background briefings, scripts and key messaging as needed for CEO and Executive Committee member engagements and appearances.

• Create internal and external correspondence on behalf of the CEO.

• Staff CEO and Executive Committee members at internal and external appearances, including evenings, weekends and overnight travel.

• Ensure all aspects of CEO and Executive Committee member communications are strategically aligned with the firm’s goals.

• Play key role in CEO social media strategy and campaign content review.

• Understand the message that needs to be delivered, the audiences and stakeholders for whom the message is intended and the channel(s) that will be employed to deliver the message.

• Provide strategic communications counsel and recommendations.

• Evaluate and vet internal and proprietary AI tools and agents for suitability, risk, and fit within the team's workflows, ensuring alignment with TIAA's responsible AI policies and standards.

• Serve as the team’s central coordinator for AI tool usage, establishing guidelines, managing adoption, and acting as the primary point of contact for AI-related questions, decisions, and escalations across the team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Required Qualifications

• 5+ years of executive level communication experience

Preferred Qualifications

• 7+ years of executive level communication experience
• Financial services experience preferred
• Investor relations experience helpful
• Demonstrated experience evaluating, adopting, and governing AI tools and platforms in a professional communications or corporate environment
• Organized, high-energy individual capable of working in a fast-paced and fluid environment
• Experience in handling crisis communication, demonstrating sound judgment and a proactive approach
• Excellent oral and written communications skills
• Familiarity with enterprise AI governance frameworks, responsible AI principles, and best practices for AI use in a regulated industry

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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