Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Job Description
Team
Serving public sector customers is an integral part of ServiceNow's business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many federal, state, and local government agencies in the United States. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed the data and security regulations and policies of our government customers.
Role
In this role, you will be responsible for the success of the US National Security Cloud (NSC), our purpose-built cloud dedicated to our United States Department of Defense customers. In this high visibility role, you will get the chance to own the P&L for our newly launched, fastest-growing regulated cloud. You will work directly with our US DoD customers and partners to understand their pain points and interface with our field sales team to grow the business. You will own the environment, develop the product strategy, stay abreast of changing government regulations around data, cybersecurity, and AI, and maintain the product roadmap. In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve this specialized segment of customers.
Reporting to Product Lead - Americas, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow's public sector business.
What you get to do in this role:

• Understand the unique needs and pain points of US Department of Defense customers
• Be an evangelist on our cloud offerings for the US DoD, conducting discovery, collecting customer feedback, understanding common asks, and prioritizing needs across the ServiceNow portfolio
• Influence and coordinate across sales, legal, security, marketing, FP&A, and other product managers to deliver the best customer experience for the National Security Cloud
• Define and execute product strategy and roadmap for the National Security Cloud (NSC) environment
• Drive P&L accountability for the NSC environment
• Support monitoring competitive intelligence as input into product strategy
• Serve as a subject matter expert and central point of contact for company-wide programs relevant to NSC

Qualifications
Basic Qualifications:

• Minimum of 5 years of B2B Product Management Experience
• US Citizenship and located within the United States
• Demonstrated aptitude for leading by influence with both business (e.g., sales, marketing, finance) and technical (e.g., engineering) stakeholders
• Sense of ownership for both identifying the right problem to solve and driving towards a solution
• Ability to work in a complex, ambiguous, and dynamic environment
• Exceptional communication skills, both verbally and in slides; premium for precision and clarity of language

Preferred Qualifications:

• Experience working with B2B technology products
• Experience working with the U.S. federal government
• As-a-Service product experience (familiar with SaaS, PaaS, and IaaS products)

FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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