Designs, develops, and delivers modern learning experiences for field and corporate employees. Creates eLearning, multimedia content, job aids, simulations, assessments, and performance-support tools using AI and emerging technologies. Administers LMS and LXP platforms, analyzes learning data, manages projects, partners with stakeholders, pilots new learning technologies, and ensures accessibility, quality, responsible AI use, and alignment with business objectives.
Job Summary & Responsibilities
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
As a key member of the L&D team, the Sr. Learning & Development Specialist designs, develops, and delivers impactful learning solutions for field and corporate team members. This role brings the 24-Hour Fitness team member journey to life through modern learning experiences, performance support tools, and visual storytelling. The ideal candidate is an innovative learning professional who leverages emerging technologies, generative AI, immersive learning, and analytics to scale development, enhances learning effectiveness, and improves performance across the organization.
As a key member of the L&D team, the Sr. Learning & Development Specialist designs, develops, and delivers impactful learning solutions for field and corporate team members. This role brings the 24-Hour Fitness team member journey to life through modern learning experiences, performance support tools, and visual storytelling. The ideal candidate is an innovative learning professional who leverages emerging technologies, generative AI, immersive learning, and analytics to scale development, enhances learning effectiveness, and improves performance across the organization.
ESSENTIAL DUTIES & RESPONSIBILITIES
Learning Experience Design & Development
Learning Experience Design & Development
- Apply adult learning theory and learning experience design (LXD) principles to create high-impact learning solutions, including instructor-led, virtual, blended, digital and microlearning experiences that drive measurable business results.
- Design and develop job aids, presentations, eLearning, videos, knowledge base articles, and other multimedia assets using Canva, Adobe Creative Cloud, Microsoft 365, rapid authoring tools (e.g., Articulate 360), and AI-powered content creation tools.
- Leverage generative AI tools (e.g., Microsoft Copilot, ChatGPT, Claude) to accelerate needs analysis, content development, storyboarding, assessment creation, translation, localization, and content updates, while ensuring accuracy, quality, and alignment with brand standards.
- Produce AI-assisted media, including synthetic voiceovers, AI-generated video, digital presenters, and imagery, in accordance with brand, copyright, and responsible-use guidelines.
- Design and pilot innovative learning experiences, including role-play and coaching simulations, interactive video, and immersive learning solutions (AR/VR) that enhance performance and learner engagement.
- Support user-generated content initiatives through content curation, editing, and quality review, leveraging AI-assisted tools to maintain relevance, consistency, and accuracy.
- Build and maintain strong partnerships with corporate and field leaders to identify learning needs and support business objectives.
L&D Project Management & Learning Technology
- Ensures the objectives of each project are defined and delivered on schedule.
- Responsible for writing eLearning course storyboards and other training materials in accordance with department standards and high-quality expectations.
- Design and develop solutions including measurable learning objectives, facilitator and participant materials/tools, experiential and scenario-based practice, and assessments, including adaptive and AI-supported assessments where appropriate.
- Maintain quality and consistency of course content throughout a course life cycle including updating/editing existing content.
- Maintain consistent adherence to training style guides, formats, and tools, including guidelines for the responsible and ethical use of AI in learning content (data privacy, accuracy, bias, intellectual property, and disclosure).
- Provide system administration of the Learning Management System (LMS), learning experience platform (LXP), and other Learning & Development (L&D) tools (document repository, other collaborative software), including configuring personalized learning paths, automations, and AI-enabled features.
- Use learning analytics (e.g., LMS/LXP reporting, xAPI data, dashboards) to evaluate learning effectiveness, identify skill gaps, and drive data-informed improvements to learning experiences.
- Research, evaluate, and pilot emerging learning technologies and AI tools; make recommendations, share best practices, and help upskill L&D team members on their effective use.
- Apply project management discipline and agile, iterative design methods (e.g., SAM, rapid prototyping) for setting expectations, execution, and resolving issues.
- Collaborate with stakeholders and subject matter experts during the content development process, establish design project timelines, mitigating risks, and ensuring alignment, engagement, and expectation management.
QUALIFICATIONS
Required Knowledge, Skills & Abilities
Required Knowledge, Skills & Abilities
- Excellent communication, interpersonal, and facilitation skills.
- Strong organizational, project management, and prioritization skills; able to manage multiple projects and deadlines simultaneously.
- Ability to lead initiatives, coordinate resources, and collaborate effectively across teams.
- Strong technical writing, presentation design, graphic design, and visual storytelling skills.
- Advanced proficiency in Microsoft 365, Canva, and Adobe Creative Cloud; experience with rapid eLearning authoring tools (e.g., Articulate 360, Rise, Vyond, or similar).
- Experience using generative AI tools for instructional design and content development, including prompt creation and evaluation of AI-generated content.
- Knowledge of responsible AI practices, including data privacy, intellectual property, and content governance.
- Working knowledge of accessibility standards (e.g., WCAG) and inclusive design principles.
- Demonstrated ability to quickly learn and adopt new technologies, software, and AI tools.
- Self-motivated, adaptable, and able to work independently in a fast-paced, evolving environment.
Preferred Knowledge, Skills & Abilities
- Experience supporting field-based or multi-site workforces through learning and development solutions.
- Experience creating multimedia, video, and AI-assisted learning content.
- Familiarity with LMS, LXP, and learning analytics tools.
- Knowledge of LXD, simulations, adaptive learning, and emerging learning technologies.
- Ability to evaluate and implement new technologies and AI-enabled learning solutions.
- Experience collaborating with cross-functional stakeholders to develop learning and performance support resources.
Physical Demands/ Environmental Conditions
- Primarily office or remote work; prolonged periods of computer use.
Travel Requirement
- Local and domestic travel up to 15% of the time is required. Incumbent regularly spends time in club locations as part of their role to maintain a strong understanding of field operations, team member needs, and the practical application of learning programs.
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
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