Zoro
Sr. Manager, Digital Merchandising Site Experience Strategy & Discoverability
Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
About the Role
At Zoro, our competitive advantage is how we help customers discover what they need—and what they didn’t know they needed.
As the Sr. Manager of Site Experience Strategy & Discoverability, you will lead a team responsible for defining and scaling the merchandising capabilities that power product discovery across the site. You will own the Digital Merchandising roadmaps for discovery (homepage, Collections), search, navigation, filtering, product relationships, and personalization—identifying the customer and business opportunities that matter most and defining the merchandising capabilities needed to address them.
This is a highly strategic leadership role focused on identifying the frameworks and capabilities that elevate the customer journey. You will partner closely with Product and Marketing teams to vet, sequence, and integrate Digital Merchandising priorities into roadmaps. While your team defines the customer problems, strategic priorities, and merchandising use cases, you will work with Product and other partners to determine the right solutions, technical approach, and delivery plans.
What You’ll Do
- Set the strategic direction for the Digital Merchandising Site Experience Strategy & Discoverability team, spanning search, navigation, filtering, product relationships, personalization, homepage, and other sitewide merchandising experiences.
- Own the Digital Merchandising roadmap across these focus areas, prioritizing the highest-impact customer and business opportunities and balancing near-term improvements with foundational capabilities.
- Build alignment with Product, Marketing, and other cross-functional leaders to vet, sequence, and integrate Digital Merchandising priorities into shared roadmaps and delivery plans.
- Ensure Digital Merchandising is engaged early in Product discovery—clearly defining customer problems, desired outcomes, and merchandising use cases before solutions are scoped.
- Lead, coach, and develop the team members who own the day-to-day strategy, analysis, and execution within their respective focus areas.
- Establish and maintain scalable frameworks, standards, and defaults that improve how customers search, navigate, evaluate, and discover products across the site.
- Use customer insight, performance data, and experimentation to refine priorities, measure impact, and continuously improve the experience.
- Partner with Digital Merchandising Category Experience Strategy, Data Science, Marketing, and other cross-functional teams to connect merchandising strategy to broader customer and business priorities.
What You Bring
- 7–10+ years of experience in ecommerce strategy, digital merchandising, product strategy, or related roles
- Proven experience building and leading high-performing teams
- Strong experience designing and scaling sitewide customer experiences and supporting processes
- Experience developing strategic roadmaps and prioritizing complex work across customer, business, and technical needs.
- Deep understanding of search, navigation, filtering, product relationships, and personalization in ecommerce
- Demonstrated ability to partner with and influence cross-functional teams, including shaping problem statements, use cases, requirements, and roadmaps.
- Strong analytical and strategic thinking skills with a focus on measurable business impact
- Experience in B2B or large-catalog ecommerce environments is a plus
- Familiarity with AI/ML applications in ecommerce (search, recommendations, personalization)
- Excellent communication and leadership skills
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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