Sr. Manager, Services Communications (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
CrowdStrike is seeking a strategic and experienced public relations and crisis communications professional to help build and lead a new capability working directly with our world-class Services organization. This role will provide front-line strategic messaging, media relations and reputational guidance during active high-profile incident response (IR) engagements, helping customers manage reputational challenges with the same speed and precision as our technical teams.
This person will serve as a critical external-facing bridge between internal teams, working alongside incident responders, legal teams, and customer executives to develop clear, effective media and communications strategies during cybersecurity events. This role represents a unique opportunity to help shape how CrowdStrike supports customers through the full lifecycle of an incident response, with a focus on managing public perception and media scrutiny.
What You’ll Do:

• Serve as a key communications advisor to customers and internal leadership during active, high-stakes incidents.

• Partner with Services leadership and IR engagement leads to support customers during active incidents.

• Translate complex technical findings into clear, actionable messaging and public statements for global media, customers, and internal and external audiences.

• Advise customers on disclosure timing, statement development, and sophisticated public-facing communications strategy.

• Develop and maintain standardized materials (media statements, FAQs, stakeholder playbooks).

• Identify and anticipate media narratives and reporter engagement, particularly in cybersecurity and technology press.

• Coordinate closely with external counsel and outside public relations firms to ensure alignment and messaging consistency.

• Maintain relationships with external crisis communications firms to support referrals and collaboration.

• Support the development of a scalable, repeatable model that integrates communications into the Services workflow.

What You’ll Need:

• 10+ years of direct, high-profile experience in crisis communications, public and media relations with direct experience managing cyber or technology incidents.

• Background in a leading communications firm or high-stakes corporate environment with significant external-facing responsibilities.

• Strong technical understanding of cybersecurity, the technology media landscape, and incident response dynamics.

• Exceptional written and verbal communication skills, with the ability to distill complex issues quickly.

• Proven ability to lead communications efforts under pressure and media scrutiny manage multiple stakeholders, and navigate sensitive situations.

• Ability to collaborate effectively across functions, including Services, Legal, Product, and Customer Success.

• Experience advising senior executives and managing high-stakes communications.

Geographic Preference: This role will have a global remit, but we are looking for someone based on the Eastern Time Zone.

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This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $130,000 - $200,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here. 

Expected Close Date of Job Posting is:02-08-2026