Senior Operations Analyst

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently
exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

• Bachelor’s degree in Industrial or Systems Engineering, Business, Data Analytics, Information Systems, or a related field.
• 4+ years of experience in operations analysis or business analysis, preferably in a tech or SaaS environment with multi-shore operations.
• Proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI).
• Strong analytical and critical thinking skills. Excellent problem-solving and communication skills.
• Experience preparing quarterly business reviews (QBRs) or similar client-facing reports.
• Experience working with cross-functional teams in agile environments.
• Experience with process mapping and workflow optimization.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Outstanding collaborator, facilitator and skilled cross-functional communicator.
• Ability to apply AI to solve business problems is a plus.
• Familiarity with telecom technologies and service models (e.g., VoIP, broadband, wireless) is a plus.
• Software development life cycle knowledge and related tools is a plus.
• Experience with automation tools (e.g., Zapier, Workato, UiPath) is a plus

Impact You'll Make:

We are seeking a tech-savvy, data driven and analytical Operations Analyst to join our team. This role is responsible for evaluating, optimizing and scaling operational processes, identifying inefficiencies, and providing actionable insights to support strategic decision-making. This role will report into our Client Services organization and work closely with product, engineering, customer success teams to streamline workflows, improve efficiency, and support strategic initiatives with actionable insights. The ideal candidate will have strong problem-solving skills, a data-driven mindset, and the ability to collaborate across departments to drive operational excellence within our fast-paced technology environment.

Operations Analyst for Client Services responsibilities include but not limited to:

• Analyze business operations and workflows to identify areas for improvement in our SaaS operations, including service delivery, customer usage and customer onboarding processes.
• Analyze operational data across systems and service delivery teams to identify trends, inefficiencies, and opportunities for automation and cost reduction.
• Develop and maintain dashboards, reports, and key performance indicators (KPIs) to monitor performance using data analytics and visualization tools.
• Report on KPIs related to telecom operations, service delivery, and customer satisfaction.
• Provide recommendations for improvement.
• Conduct root cause analysis on operational bottlenecks and recommend scalable solutions.
• Collaborate with engineering and product teams to improve internal tooling and workflows.
• Collaborate with cross-functional teams to implement process enhancements.
• Support strategic initiatives by providing data-driven insights and forecasts.
• Develop methods and documentation of standard operating procedures for data analysis and reporting.
• Assist in the implementation of new technologies and process automation initiatives.
• Assist in maintaining system configurations to support accurate and efficient data ordering processes, ensuring alignment with evolving business requirements and operational standards.
• Prepare reports and presentations for customer business reviews and for senior leadership to support strategic planning and decision-making.

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Consultant, Customer Support Operations

Company:

TransUnion LLC