Sr Program Manager (MANTL)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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As a Senior Program Manager You Will:
Help drive strategic initiatives that span departments and unlock long-term value for both MANTL and our customers. You'll work alongside a tight-knit group that collaborates closely with account management, enablement, support, and implementations teams. This role is central to keeping complex initiatives moving while uncovering new areas where we can improve how we work and deliver. It’s a fast-paced, highly collaborative squad where autonomy is encouraged and impact is immediate.
At MANTL, the Customer Operations team is customer-obsessed and deeply collaborative—we are the voice of the customer within the company. This team plays a critical role in shaping product priorities and improving the end-to-end customer experience by bringing data-driven insights and clear communication to every conversation. You’ll join a team known for its strong cross-functional relationships, concise and actionable updates, and ability to drive meaningful outcomes across the business. Regular engagement with internal teams and customers means you’ll always be close to the action and at the center of what matters most.

About You: 

• You are calm under pressure, able to juggle competing priorities without losing sight of the details.

• You bring a systematic, data-driven approach to solving problems and are highly detail-oriented—especially when it comes to tracking progress, managing timelines, and keeping stakeholders aligned.

• You’re naturally curious—eager to ask questions, explore the “why” behind a problem, and understand the full picture.

• You're a top-level communicator, able to distill complexity into clear, actionable updates for both internal teams and external customers.

• Accountability is a core value for you, and you build trust by following through and bringing clarity to every project you touch.

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We Are Looking For:

• 5+ years of experience in program or project management roles, ideally within a B2B SaaS or startup environment

• Strong experience leading cross-functional programs with internal and external stakeholders

• Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical, customer-facing, executive)

• Experience using tools like Jira, Notion, and Looker to manage work, track progress, and communicate status

• Strong data fluency, including comfort with data exploration, visualization, and tools such as Looker, Datadog, or similar platforms

• Demonstrated ability to work in fast-moving environments and lead initiatives from problem definition through execution and measurement

• Experience working in customer-facing roles, especially involving implementations, operations, or success programs

The salary range for this position is: $153,000-170,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.