SLSQ227R379
Renewals Manager
We are seeking a results-driven and customer-focused Renewals Manager to take ownership of the end-to-end renewal sales cycle. In this role, you will work closely with and collaborate with internal teams—including Account Executives, Solution Architects, Finance, Deal Desk, and Legal—to maximize retention and drive renewal booking growth. This position requires a strategic mindset, strong analytical capabilities, and a relentless commitment to delivering exceptional customer experiences that boost loyalty and retention rates.
- Architect the Renewal Strategy: Lead the end-to-end renewal ecosystem for your segment, defining the framework for lifecycle milestones and implementing scalable playbooks to ensure world-class retention.
- Predictive Risk Management & Forecasting: Internalize a data-first approach to analyze renewal health annually. You will not only identify risks but also engineer proactive intervention strategies that move the needle on Renewal Rate and Net Retention (NRR).
- Drive Exponential Growth: Consistently outperform quarterly and annual bookings targets. You are expected to treat your territory as a business unit, identifying upsell/expansion opportunities during the renewal cycle to maximize KPIs.
- Executive-Level Insights: Synthesize complex data sets into high-level strategic narratives for leadership. You will provide the "why" behind the numbers, offering actionable recommendations that influence product and sales roadmaps.
- Cross-Functional Orchestration: Serve as a strategic bridge between Sales, Product, and Customer Success. You will lead tiger teams to resolve high-friction churn scenarios and align multi-departmental resources to secure our most complex global accounts.
- Operational Excellence &Leadership: Act as a force multiplier for the team by refining internal processes, onboarding new methodologies, and fostering a culture of rigorous integrity and relentless customer advocacy.
- Experience: 5+ years in a SaaS customer-facing role, with direct renewals experience preferred and a proven history of delivering high on-time renewal rates.
- Industry Expertise: A strong understanding of enterprise IT, Big Data, and the financial drivers that fuel business success across industries.
- Negotiation & Strategy: Demonstrated ability to craft winning deals, negotiate effectively, and drive customer outcomes that balance value and profitability.
- Data-Driven Storytelling: Adept at turning complex data into compelling narratives to influence stakeholders and inspire action.
- Leadership & Collaboration: Proven ability to partner/strategically lead alongside senior leaders, navigate escalations, and deliver mutually beneficial resolutions for customers and the business.
- Analytical Strength: Sharp attention to detail and the ability to distill complex datasets into actionable insights for internal and external stakeholders.
- Passion for Innovation: A deep enthusiasm for leveraging data and AI to drive transformative change in industries and deliver unparalleled customer value.
Why Join Us?
This is an opportunity to work with some of the most innovative companies at the forefront of Data and AI. If you are a self-motivated, customer-obsessed, sales-driven professional eager to make an impact, we would love to hear from you.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
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Databricks New York, New York, USA Office
1460 Broadway New York, New York, NY, United States, 10036
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