Senior Account Manager, FMC

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

We are Driven, would you like to add fuel to our pursuit with us?

Driven Brands Inc., through our growing network of branded subsidiaries, has become an industry leader in Collision and Repair services for fleet clients throughout North America.  Our rapidly expanding footprint of locations and brands has resulted in consistent year-over-year growth with fleet sales, expected to exceed $600million in 2025.  Our goal is to provide the best customer service and quality products in the automotive industry through our Paint & Collision, Repair & Maintenance, Quick Lube, Glass and Distribution verticals.  We are a driven, strategic sales organization that focuses on growth, teamwork and the personal/professional development of our employees.

Driven Brand’s Fleet group is looking for a Driven Senior Account Manager, Fleet Management Companies (FMC) who wants to make a difference!

Reporting to the Director, Fleet Program Management and supporting our Fleet segment, this role is responsible for expanding sales to existing customers, exploring new sales opportunities, new program integrations, client service escalations, troubleshooting issues, and collaborating with internal teams to ensure best in class service delivery to our customers.

• Work with the Customer Experience team to assist with timely follow up and resolution on servicing issues for all brands including MAACO, CARSTAR, FIX AUTO, ABRA, MEINEKE, TAKE 5, and AUTO GLASS NOW

• Work with the Customer Experience team and finance team as necessary to ensure any warranty related claims are paid on a timely basis  

• Work with all necessary internal teams to assist with integration for any new clients or program additions

• Ensure all internal client directives are updated and accurate

• Assist with entering any new business opportunities into our internal CRM system

• Assist Director with researching areas where current centers may have opportunities and encourage the center to apply to customer programs

• Follow up with centers to ensure that they have properly completed their enrollment applications

• Research centers that experienced a drop in business with our customers to help ascertain root cause and assist in getting those centers reactivated

• Attend meetings with customers virtually and in-person as necessary to build relationships and ascertain client needs

• Work with Vertical Director to create value-added programs tailored to our FMC partner’s needs

• Investigate and qualify new sales opportunities as business evolves

• Travel 25%

• Documented sales/leadership skills.

• Bachelor’s Degree.

• Excellent communications skills, both verbal and written; ability to interact in various social situations.

• Proactive thinker that can turn ideas into results.

• Ability to simplify tasks in order to achieve growth oriented results.

• Strong organizational & leadership skills

• Auto industry experience on the operations/sales/fleet/rental car side preferred but not mandatory.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.