Sr. Solutions Engineer - FreeWheel - Demand side - NYC

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The Sr Solutions Engineer will join our Marketplace Technical Operations team. The Marketplace Technical Operations team acts as strategic partners across the organization by helping stakeholders make fast-paced operations decisions. This role is a vital component for FreeWheel's Marketplace business, which enables the most premium video inventory owners and buyers - such as TV Programmers, MVPDs, major digital media publishers, advertisers, agencies, and DSPs - to drive successful business outcomes at scale. In this role, you will work cross-functionally with internal teams to operate the internal business and functional aspects of our programmatic capabilities. The successful candidate will require excellent communication and problem-solving skills, and the ability to think strategically while being analytical and detail oriented.
Job Description
Core Responsibilities

• Provide strategic and operational support for programmatic business, adapting to evolving priorities and market needs• Ensure the buy side & sell-side databases are accurately maintained through routine data validation, updates, and reconciliation with internal and external sources• Coordinate and maintain the incentive program discount order process, including processing updates, tracking changes, and resolving discrepancies.• Monitor SSP partner performance and engage partners to investigate and resolve discrepancy and QPS issues• Maintain and update seller blocklists for buyers, ensuring timely implementation and accuracy across systems• Ability to assess incoming requests for risk, severity and urgency• Consistently update and enhance internal processes• Cross team collaboration to help bring data insights to partners & clients

Minimum Qualifications• 3-5 years of experience in account management, partner-facing or operational roles within ad tech; digital video or CTV experience strongly preferred.• Solid understanding of the programmatic ecosystem, including SSP and ad server technologies, DSP buying behavior, auction dynamics, and cross-platform video environments.• Strong familiarity with OpenRTB specifications is required.• Advanced excel skills• Proficiency with analytics and reporting tools (e.g., Looker or similar BI dashboards).• Highly organized and self-motivated with a track record of delivering against goals.• Bachelor's degree or equivalent experience.• Strong communication and collaboration skills, with an ability to work effectively with both technical and non-technical groups.
Preferred Qualifications• Experience working within or alongside a supply-side platform (SSP) or ad server environment in a publisher-facing capacity.• Familiarity with CTV supply chain workflows, including programmatic deal types (PMP, PG, open exchange), the ORTB spec and marketplace dynamics.• Strong written & verbal communication skills, and a proven track record of driving process improvements in fast-paced, technically complex environments• Experience working at an SSP, DSP or programmatic roles in DSP, Publisher or Agency companies preferred• Experience using AI tools
Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Operations Support; Problem Solving; Collaboration; Data Accuracy
Salary:
Primary Location Pay Range: $106,822.08 - $160,233.12
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years