Redox Jobs

Sr. Technical Account Manager (TAM)

Redox

Sr. Technical Account Manager (TAM)

Posted Yesterday

Be an Early Applicant

Remote

Hiring Remotely in USA

120K-150K Annually

Senior level

Remote

Hiring Remotely in USA

120K-150K Annually

Senior level

Partner with enterprise healthcare customers on post-sale integration and adoption initiatives. Provide guidance on EHR workflows, healthcare data standards, and Redox integration outcomes. Manage success plans, escalations, documentation, customer collateral, and product updates while identifying scalable solutions and expansion opportunities. Collaborate cross-functionally and monitor industry trends affecting healthcare technology customers.

The summary above was generated by AI

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Impact on Team

At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.

You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities

Partner with enterprise and scaling customers to execute on all post-sale functions

Act as a trusted collaborator with the customer to deliver ideal integration outcomes

Collaborate internally to manage customer success plans and escalations

Maintain internal documentation relating to customers and processes

Create collateral for customer to use at scale

Keep up to date with product enhancements

Monitor industry trends and how they impact our customers

Required Skills & Experience

5+ years of deep EHR integration and workflow knowledge

Demonstrated experience with expanding customers and building franchises

Functional understanding of data formats like HL7v2, XML, X12, APIs

Understanding of various healthcare workflows

Ability to proactively identify new solutions, scopes, and processes for customers

Interest in working with ambiguous and changing responsibilities and initiatives

Preferred Skills & Experience

Customer Success experience

Specific Software Platform/Tools Required and/or Preferred

GSuite required

Jira/Confluence

Salesforce

Catalyst

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

#LI-TA1

Similar Jobs

Expedia Group

Business Development Manager

6 Minutes Ago

Remote or Hybrid

Mississippi, USA

84K-144K Annually

Mid level

84K-144K Annually

Mid level

AdTech • eCommerce • Information Technology • Software • Travel • Generative AI

Owns end-to-end advertising sales and business development for Expedia Group’s media partnerships. Responsibilities include prospecting, consultative selling, negotiation, campaign launches, partner relationship management, revenue forecasting, performance analysis, and cross-functional collaboration. The role focuses on growing travel and non-travel advertising accounts, meeting revenue targets, developing strategic partnerships, and optimizing campaign results.

Block

Senior Creative Strategist, Performance Marketing

37 Minutes Ago

In-Office or Remote

CA, USA

136K-245K Annually

Senior level

136K-245K Annually

Senior level

Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency

Leads creative and content strategy for growth marketing portfolios, connecting audience insights, product messaging, paid and unpaid channels, landing pages, and business outcomes. Owns messaging frameworks, testing roadmaps, creative development, performance reviews, experimentation, and optimization. Uses AI-enabled tools and cross-functional influence to scale winning concepts, improve conversion, and drive acquisition and consideration.

Top Skills: A/B TestingAi-Powered Creative ToolsConversion Rate Optimization (Cro)Landing Page ExperimentationSeo

Block

Chief Compliance Officer, Cash App Investing

37 Minutes Ago

In-Office or Remote

CA, USA

218K-327K Annually

Expert/Leader

218K-327K Annually

Expert/Leader

Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency

Leads the compliance program for Cash App Investing’s FINRA- and SEC-regulated broker-dealer business. Responsibilities include developing policies and controls, overseeing supervisory procedures, regulatory filings, communications review, complaints, examinations, remediation, AML coordination, vendor oversight, governance reporting, and regulator engagement. The role advises product, engineering, legal, marketing, and operations teams while building and managing a high-performing compliance organization.

Top Skills: AmlFinraSec

What you need to know about the NYC Tech Scene

As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.

Key Facts About NYC Tech

Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
Key Industries: Artificial intelligence, Fintech
Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory