Sr Technical Program Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Product Designer do a Fiserv? 

Fiserv’s small business financing products extend necessary funding to our small
businesses. We integrate our financing solutions with both internal and external
partners core credit card and Point-Of-Sale (POS) processing systems for hundreds of thousands of merchants worldwide. Program management provides oversight and delivery of new financial products and ensures seamless integration of vendors that we partner with.
 
This role is for you if you are the kind of person who: 

• Has a track record as an outstanding problem-solver and strategic thinker, and also with a bias to action and execution. 

• Passionate self-starter, decisive and able to move with speed to implement ideas.

• Extremely organized, with the ability to context switch and manage multiple cross-functional complex projects at once.

In this role you can expect to:

• Manage large scale projects and programs across all of Fiserv; ensuring cross functional teams stay aligned and deliver on program goals end to end from inception, through implementation and eventual rollout.

• Assess, manage and communicate project risks to all stakeholders.

• Create and manage project implementation plans; dependency management; resource management and status reporting. 

• Manage change control, scoping and contingency planning. 

• Establish, maintain and improve program governance structures to ensure programs and projects are delivered on time, in scope and within budget.

• Develop and publish KPIs to track performance trends and metrics.

• Mentor and train project/program managers. 

• Collaborate with internal, external stakeholders, teams and business units while managing project delivery.

• Proactively take ownership of the program (s) and be a single point of contact for status at any instance of time. 

• Contribute to process improvements

What you must have:

• BA/BS degree or equivalent professional experience. 

• 7+ Years of Program Management Experience working in a large technology organization with at least 3 years experience leading large-scale programs.

• Solid understanding of SMB lending / financing products

• Solid understanding of technology stacks, and fundamental dependencies as related to technical projects.

• Expert level knowledge of program/project management and experience in leading a portfolio of programs with success. 

• Comfortable working with, presenting to, and facilitating decisions among senior executives based on evolving priorities. 

• Proven ability to effectively lead and influence without direct authority. 

• Able to think and act strategically and tactically within a technical discipline and from a broad business perspective.

• Strong leadership skills and experience in building positive relationships, strategic partnerships with external and internal key stakeholders. 

• Excellent oral, written and social skills with shown ability to lead sophisticated matrix teams across geographic and business unit boundaries. 

• Excellent negotiation, conflict, and discernment skills to balance business goals. 

• Proven track record of projects with Agile, Waterfall and Hybrid methodologies.

What is nice to have:

• Coding experience in any programming language 

• Experience with vendor management and third parties

• Able to traverse complex organization structure horizontally and vertically 

• Jira, Confluence, Office and Google suite, and solid presentation skills

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. 

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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