Sr. Vice President, People & Capability, HR Products and AI

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr. Vice President, People & Capability, HR Products and AI

Overview:
As part of the Global People Operations & Insights team, Mastercard is seeking a lead to enable and implement the end-to-end P&C Technology Products, Transformation and AI strategy for the Company. This leader will work closely with the HR Leadership Team, COEs, GBSC, TECH, Chief Data and AI Office and the business units to gather active and passive insights, along those moments that matter.
The ideal candidate for this role is passionate about defining and scaling technology products and transformation approaches for our people practices. They thrive in complex environments, seek multiple perspectives and turn feedback and data into action. They are inclusive, empathetic, and committed to data-driven and evidence-based decisions that improve the lived experience of employees across Mastercard. They understand how, and are motivated, to define the strategy and the design of solutions to deliver impact at scale through elegant technology solutions. They leverage their expertise and understanding of the people processes, end to end, to design the strategy and translate feedback, data and business as well as market perspective into action galvanizing the P&C function and business leaders that will drive productivity, elevate employee experience and increase performance.
Role:
Own implementation of Mastercard's P&C Products, Transformation and AI Vision, developing the strategy, roadmap and driving execution
Define, implement, and scale product strategies across the employee lifecycle, in partnership with Experience Owners, that shape the employee experience across P&C, ensuring connected experience across P&C and beyond in adjacent spaces; bring a portfolio management and employee experience mindset to our toolset.
Be a thought leader and partner to the CoEs enabling them to understand tools and connected capabilities that are best fit to enable the right experiences
Establish a close-loop-feedback system with employees, people leaders and the key P&C stakeholders such as Experience Owners, GBSC, TECH, Chief Data and AI Office to enable transparency and operational excellence in technology lifecycle management from vendor selection, prioritization, delivery quality and timeliness.
Lead the team and the relationship with the engineering organization in TECH to ensure on-time, cost-effective and high-quality technology implementation
Owns and manages the vendor license budget for all P&C tools
Owns P&C business transformation
Responsible to define the P&C AI Strategy to embed AI across all people processes, including ensure governance and a buy-build-borrow model to execute against it, in partnership with the Chief Data and AI Office, TECH partner, as well as Experience Owners.
All About You:
Qualifications
• Demonstrated experience leading large scale HR or technology programs in a complex, matrixed environment
• Demonstrated ability to lead a project team without hierarchical authority by creating clarity, generating energy, and delivering success through teamwork
• Demonstrated ability to effectively balance the needs of multiple stakeholders while upholding program vision, strategy and goals
• Demonstrated ability to set and achieve challenging goals in a complex environment, while continuously scanning the environment for adaptations needed to achieve those goals
• Strong product management track record
Strong influencing capabilities
• Strong project management and problem-solving skills with the ability to collaborate with multi-disciplinary teams
• Experience with design thinking methods
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.