Staff Cloud Engineer (CT)

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Responsibilities:

• Collaborate closely with infrastructure, database, and operations teams to design, implement, and maintain Azure cloud infrastructure across multiple environments
• Work as an integral part of cross-functional teams to architect and manage Azure Kubernetes Service (AKS) clusters supporting MSSQL workloads
• Support and optimize Azure SQL Database and SQL Server on Azure VMs deployments, ensuring performance, high availability, and disaster recovery
• Partner with operations teams to maintain Azure DevOps pipelines that automate infrastructure and database deployments
• Actively participate in team planning sessions and contribute to collective decision-making processes
• Implement infrastructure as code (IaC) practices using Terraform in coordination with team standards
• Collaborate with finance and operations teams to monitor Azure resources and implement cost optimization strategies for database workloads
• Work collectively to troubleshoot complex issues across Azure infrastructure, containerized applications, and MSSQL databases
• Contribute to and maintain team documentation for Azure systems and database environments
• Coordinate with security teams to implement Azure Security Center best practices and Azure Active Directory integration for securing MSSQL
• Provide technical guidance and mentorship to junior engineers, fostering a culture of knowledge sharing
• Participate in team on-call rotations to support production systems and critical database workloads
• Collaborate with architecture teams to evaluate new Azure services for improving our cloud infrastructure and database performance

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience
• 5+ years of experience in cloud engineering roles with demonstrated team collaboration
• Strong experience with MSSQL Server administration and optimization in Azure environments
• Extensive experience with Azure services including Virtual Networks, App Service, Azure SQL, AKS, Azure Monitor
• Deep knowledge of Azure Kubernetes Service (AKS) and container orchestration, particularly for database workloads
• Experience with Azure SQL Database, SQL Managed Instances, and SQL Server on Azure VMs
• Proficiency in infrastructure as code tools with focus on ARM templates, Bicep, and/or Terraform for Azure
• Experience with Azure Monitor, Log Analytics, Grafana, Loki or similar tools for monitoring and observability
• Knowledge of PowerShell, Azure CLI, and T-SQL for automation and database management
• Experience with Azure networking concepts and security in cloud environments
• Excellent team collaboration skills with a proven track record of working effectively in cross-functional environments
• Strong communication skills with the ability to explain complex technical concepts to diverse audiences
• Relevant certifications (Azure Administrator, Azure Solutions Architect, Azure Database Administrator) are a plus

Preferred Qualifications:

• Experience with SQL Server clustering in Azure environments
• Knowledge of database performance tuning and query optimization in Azure SQL
• Familiarity with Azure Key Vault for secure credential management
• Experience with Azure ExpressRoute and hybrid cloud architectures
• Understanding of compliance frameworks relevant to Azure database environments (SOC 2, HIPAA, PCI DSS)
• Experience building consensus and aligning technical decisions across teams
• History of mentoring colleagues and contributing to a positive team culture
• Experience with Azure Backup, Azure Site Recovery, and disaster recovery strategies

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/