Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Staff Platform Engineer, you’ll play a meaningful role in making sure our engineering teams have the tools, frameworks, and infrastructure needed to deliver exceptional user experiences at scale. You’ll help shape the architecture of our frontend systems, drive best practices for performance and maintainability, and enable faster development cycles through platform innovation.
By collaborating with cross-functional teams, you'll ensure our platform remains robust, flexible, and easy to use, empowering developers to focus on creating impactful features that serve our users. Your contributions will directly enhance the efficiency and effectiveness of the entire organization, ultimately helping Zocdoc connect patients and providers more seamlessly.
You’ll enjoy this role if you are…
- Personally motivated by creating seamless, high-performance web experiences that delight users and make developers more productive.
- Autonomous, urgent, and creative. You genuinely love solving complex problems with elegant and maintainable solutions.
- Highly detail-oriented, yet able to prioritize and focus on delivering meaningful impact.
- Passionate about modern web technologies, building scalable systems, and fostering developer productivity.
- A lifelong learner who thrives in fast-paced environments and enjoys staying ahead of industry trends.
- The kind of person who enjoys collaborating with cross-functional teams and mentoring others to grow their technical skills.
- Serious about your work, but not about yourself. Let’s face it – the way things are going, you kind of need a sense of humor to keep things in perspective.
Your day to day is…
- Taking full ownership of architecting and building core frontend platform components and libraries to support cross-team initiatives.
- Collaborating closely with design, product, and backend engineering teams to create seamless and performant user experiences.
- Authentically mentoring and coaching engineers on best practices, code reviews, and technical decisions to elevate the entire team's performance.
- Developing and maintaining reliable, scalable, and accessible web solutions that prioritize the needs of Zocdoc users.
- Building and fostering strong relationships with cross-functional stakeholders to align on technical direction and deliverables.
- Proactively identifying and addressing technical debt, inefficiencies, and gaps in current systems while championing innovation.
You’ll be successful in this role if you have…
- An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change.
- Meaningful experience in building and scaling modern frontend platforms, preferably using React, TypeScript, and Next.js. Candidates for Senior Platform Engineer typically have 5+ years of experience; candidates for Staff Platform Engineer typically have 7+ years of experience.
- Passion for web performance, accessibility, and design systems that prioritize an excellent user experience.
- A compassionate, consultative, and confident approach when working with stakeholders at all levels.
- A fundamental understanding of software development principles, including CI/CD, testing strategies, and version control.
- The mentality of an entrepreneur/owner and a strong bias to action, always looking for ways to improve and grow.
- Superb communication skills! You believe in keeping all stakeholders in the loop and know that multiple mediums of communication are the key to success.
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.
Benefits:
- Flexible work environment
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Zocdoc New York, New York, USA Office
568 Broadway, New York, NY, United States, 10012
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