As a Staff Product Designer, you'll lead the design of AI-driven interfaces, transforming complex capabilities into intuitive user experiences for enterprise software through user research, prototyping, and collaboration with engineering and leadership teams.
We’re at a pivotal moment: our AI is powerful, but now we need to make it intuitive, trustworthy, and indispensable to a wider audience. As a Staff Product Designer, reporting directly to the CEO of Norm Ai, you'll architect the bridge between these worlds, transforming complex AI capabilities into intuitive, trustworthy experiences that define the future of enterprise software. You'll take ownership of our product's design landscape, leading the creation of AI-driven interfaces that don't just meet user needs—they anticipate them. This role transcends traditional UI/UX, challenging you to pioneer new interaction models that balance automation with human agency, making complex workflows feel effortless while maintaining the depth and power our enterprise users demand.
Core Responsibilities
- Spearhead the product design cycle for new features and products, from initial research through prototyping, interaction design, and usability testing
- Define and implement groundbreaking AI UX patterns that set new standards for human-AI interaction
- Develop and evolve scalable design systems that ensure consistency across products while enabling rapid innovation
- Partner with AI engineering, software engineering, legal engineering, customer success, and leadership to embed design thinking into our product development DNA
- Lead user research initiatives to deeply understand customer workflows and translate insights into actionable design decisions
- Champion a user-first mindset while balancing business objectives and technical constraints
- Establish design processes that thrive within our engineering-driven culture
Skills & Experience - Core
- 7+ years of product design experience, ideally with significant focus on enterprise SaaS and B2B products
- Proven track record of designing AI-driven experiences or deep knowledge of AI interaction models
- Strong portfolio showcasing enterprise software design work, including complex workflows and data visualization
- Mastery of design and prototyping tools, particularly FigmaDeep understanding of UX principles, information architecture, and interaction design
- Experience building and evolving design systems in fast-paced environments
- Excellence in visual design, including typography, color theory, and layout
- Outstanding communication skills with the ability to advocate for and articulate design decisions
- Bachelor's Degree in Product Design, HCI, Interaction Design, or related field
Skills & Experience - Pluses
- Experience designing for highly regulated industries (finance, healthcare, enterprise IT)
- Background in service design and enterprise-level workflow optimization
- Proficiency with analytics tools for tracking user behavior and measuring design impact
- Experience leading design teams or mentoring other designers
What Success Looks Like - 30 Days
- Immerse yourself in our product ecosystem, AI models, and compliance workflows
- Build strong relationships with engineering, product, and leadership teams
- Conduct a comprehensive design audit, identifying immediate opportunities for improvement
What Success Looks Like - 60 Days
- Design and implement significant usability improvements to core AI-powered workflows
- Establish user research frameworks and gather actionable feedback
- Begin contributing to product strategy and roadmap discussions
What Success Looks Like - 90 Days
- Launch your first major design initiative that measurably improves user experience
- Establish design processes that align with our engineering workflow
- Present a strategic vision for evolving our design system
Top Skills
Figma
Information Architecture
Interaction Design
Ux Principles
Norm Ai New York, New York, USA Office
New York, New York, United States, 11201
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