Staff Product Manager (Lifecycle, CDP & CRM)

Why Work For Us

Grubhub, part of Wonder, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

About The Opportunity

Grubhub is seeking a technically fluent Staff Product Manager to lead the evolution of our Customer Data Platform (CDP) and Customer Relationship Management (CRM) systems. This role will be central in building the foundation that powers personalization across the diner journey—from segmentation and targeting to intelligent notification systems and real-time customer interactions.

You will set the vision, strategy, and execution plan for how Grubhub uses data to deliver customized, end-to-end experiences for diners. Working closely with engineering, data science, design, and marketing, you will transform how we understand our customers and drive meaningful engagement that strengthens loyalty and growth.

The Impact You Will Make

• Shape the CDP and CRM strategy to unlock personalized and intelligent diner experiences across web, app, and omni-channel notifications.

• Define the segmentation engine of the future, building scalable and flexible architecture that supports advanced use cases across marketing, product, and operations.

• Lead the roadmap and execution for data-driven personalization, ensuring we can dynamically deliver relevant content, offers, and recommendations to diners.

• Partner cross-functionally with engineering, data science, design, and growth marketing to drive clarity on requirements and ensure successful implementation.

• Develop and evangelize data governance and best practices to ensure our CDP and CRM capabilities are trusted, reliable, and leveraged broadly across the organization.

• Translate complex, ambiguous problems into clear problem statements and execution paths, driving accountability for measurable business outcomes.

• Drive innovation in CRM experiences, including experimentation, AI-driven summaries, and real-time decisioning that bring Grubhub diners more value and convenience.

• Influence senior stakeholders, including VP- and C-level leaders, by clearly articulating trade-offs, risks, and opportunities.
   

What You Bring to the Table

• 7+ years of relevant Product Management experience in digital platforms, ideally in data platforms, personalization, or CRM systems.

• Demonstrated ability to lead complex, cross-functional initiatives in large-scale consumer platforms (web and native apps).

• Strong data fluency, including comfort with SQL and analytics; proven track record of making data-driven decisions.

• Deep technical understanding of data infrastructure, real-time systems, and integrations across martech/CRM ecosystems.

• Experience with A/B testing frameworks, segmentation platforms, and notification systems.

• Proven ability to influence without authority, bringing alignment across executive stakeholders, engineers, and marketers.

• A track record of defining vision and delivering results in ambiguous, complex problem spaces.

• Excellent written and verbal communication skills; able to translate technical details into business impact.

• Ownership mentality and a passion for using data to transform the customer experience.
   

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.

Base Salary

New York: $193,500 - $203,000

Illinois: $174,000 - $182,500

Wonder Group uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.

• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

• Free Meals. Our employees get a weekly Grubhub credit to enjoy. 

• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].