Staff Product Operations Specialist

Office Location: Lower Manhattan, NY (4 days per week in the office)

Accrete is a dynamic and innovative company focused on transforming the future of artificial intelligence. We specialize in creating advanced AI solutions that turn complex data into actionable insights, driving real-world impact for businesses and government organizations. Our team thrives on creativity and collaboration, working together to push the boundaries of AI technology.

At the core of our offerings are our AI agents, designed to autonomously analyze data, generate insights, and make intelligent recommendations. These agents help businesses streamline operations, improve decision-making, and also empower government entities to enhance security, intelligence, and operational efficiency

Position Overview:

We are looking for a well-rounded Staff Product Operations Specialist who understands technical program management, project management, and product management at its core. You need to have adequate technical expertise to drive the development of cutting-edge technology products.
As the primary Staff Product Operations Specialist, you are responsible for delivery during all the product development stages for your product development team. You sit in the middle of the build teams (Product, Engineering, AI Research, ML Engineering, Infrastructure, IT, etc.)  and ensure the product is ready for the next stage by monitoring, tracking, and engaging your counterparts across the finish line. You will regularly initiate programs, monitor their progress, and introduce adjustments to improve process efficiency.
Ensuring an efficient workflow includes regular work schedule adjustments, process improvement methods, and Agile project management. That said, you need to be familiar with project and product tooling including JIRA. 

Meanwhile, we expect the Staff Product Operations Specialist to provide relevant suggestions and solutions to problems within the product development cycle. You’re an ideal candidate if you have a knack for identifying problems and inefficiencies and fixing them.  This individual will spend most of their time fulfilling their product deliverable responsibilities, but also is part of the broader Product Operations team, who is constantly pushing the status quo for company wide efficiency and operational initiatives.

Responsibilities:

• Support the product team in planning, tracking, and executing product roadmaps.
• Collaborate with engineering, design, and business teams to ensure timely delivery of product features and releases.
• Maintain documentation, workflows, and process guidelines for product operations.
• Monitor product performance metrics and prepare regular reports for leadership.
• Identify operational gaps and implement process improvements to enhance efficiency.
• Coordinate user feedback loops, stakeholder communication, and release readiness activities.
• Assist in backlog management, work planning, and cross-team alignment.
• Ensure compliance with internal processes, quality checks, and product governance standards.
• Improve product delivery times by introducing relevant business solutions for better implementation and integration. 
• Train, mentor, and guide team members and foster teamwork. 
• Develop a system for regular performance metrics checks and then report your findings to upper management and other stakeholders. 
• Ensure every team is following agile practices. 
• Work with software architects, software engineers, technical consultants, and other technical staff to come up with solutions for clients. 
• Collaborate with relevant consultants in each project to ensure product development follows organizational requirements and goals. 
• Maintain a record of any and all escalations regarding technical issues. Communicate these issues to relevant project teams, follow through until there’s a solution, and report the resolution. 
• Ensure that all projects are following their budgets and delivery times. Make a habit of tracking project milestones and dependencies. Include these things in your regular reports. 
• Collaborate with other relevant departments, including the product, sales, and engineering departments. You have to ensure positive engagement across the board. 
• Develop a system to plan, track, and document every single program you manage, and lead your team ceremonies. 
• Provide regular feedback  on process improvements and the core software development lifecycle to core teams which include product, research, and engineering teams.

Requirements:

• ⁠Bachelor's degree in Engineering, or related field
• ⁠4-6 years of product operations management experience. We prefer that you have prior relevant experience in a similar or related industry but it’s not a requirement.
• Working knowledge of Agile practices is a must.
• You need to have a deep understanding of the product development process, the product lifecycle, and program management.
• A PMP or Scrum Master certification is a plus.
• Advanced knowledge of individual product development stages is a must. 
• You need to have prior leadership experience in product planning, management, and project management. 
• It’s crucial that you have excellent communication skills for a smooth collaboration with engineers and other teams. 
• Experience recording and evaluating product performance metrics is crucial, along with the ability to report them to senior management and other stakeholders. 
• An ability to manage project timelines, prioritize tasks, and align teams based on those tasks is crucial. 
• Need to have Experience of working with project management tools - especially Jira and Confluence.
• Prior experience in product deployment and integration is a plus. 
• It’s crucial to have the ability to solve problems and technical issues as they present themselves. 
• Strategic thinking is key in ensuring the efficient management of several complex projects.
• Bonus if you’re proficient with SQL, programming languages, and some coding.

Salary Range: 140k-180k

The salary range provided reflects the estimated compensation for this role based on the expected qualifications and experience level. The final offer may vary depending on factors such as skills, experience, and alignment with role requirements.

You take full ownership and accountability for your work, consistently seeing projects through from inception to completion with a strong bias for action. Proactively identifying challenges, you drive solutions rather than waiting for direction, and hold yourself and others to the highest standards for delivering results. With strategic thinking and a problem-solving mindset, you make informed decisions leveraging data and expertise, always looking for ways to improve processes, optimize workflows, and enhance outcomes beyond your immediate responsibilities. 

You work seamlessly across teams, prioritizing shared goals and team success over individual credit. Engaged listening and open, candid communication are at the heart of your approach, ensuring alignment and synergy throughout the organization. You value diverse perspectives, seeking input from others to drive better results. By treating colleagues with respect and professionalism, you help build a culture of trust, supporting each other through challenges, celebrating successes, and constructively addressing conflicts to strengthen relationships and improve outcomes.

You are deeply excited about the transformative potential of AI and committed to contributing to a company shaping the future of work. With curiosity and a growth mindset, you continuously seek to learn, adapt, and stay at the forefront of new developments. Your enthusiasm for innovation drives you to explore new ideas, challenge the status quo, and find creative solutions that deliver meaningful impact. You approach your work with energy and a desire to advance both technology and the way we work.

Company Benefits

• Competitive Salary: Aligned with experience and market standards
• Comprehensive Insurance: Health, dental, and vision coverage for you and your family
• 401(k) Plan: Build your financial future with our retirement savings plan
  Flexible PTO & Hybrid Work: Take time off when needed and enjoy remote flexibility per company guidelines
• Growth & Development: Access professional learning opportunities and career advancement support
• Onsite Perks: Enjoy catered lunches, snacks, and a fully stocked kitchen
• Team Bonding: Company-sponsored happy hours and social events to connect and unwind

Accrete is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.