Staff ServiceNow Architect

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.  

 At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. 

When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. 

Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. 

We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: 

Best Places to Work 

2026, 2025, 2024, 2023 - Presented by BuiltIn 

WealthTech of the Year 

2025 - Presented by US FinTech Awards 

The World’s Top 250 Fintech Companies 

2024 - Presented by CNBC 

ABOUT THIS ROLE

Apex Fintech Solutions is seeking a Staff ServiceNow Architect to lead the technical strategy, architecture, and migration for our enterprise-wide ServiceNow IT Operations Management implementation. This is a greenfield opportunity to build the operational backbone of our Service Registry and CMDB from the ground up. You will architect the CMDB, design integrations, lead the migration from legacy systems, and establish ServiceNow as one of our mission-critical platforms. 

Why This Role Matters: As a regulated financial services firm, utilizing ServiceNow will centralize incident response, change management, asset inventory and much more. Your architecture directly impacts our ability to deliver enterprise solutions and demonstrate operational resilience. 

Duties/Responsibilities 

Migration Leadership 

• Lead large-scale migration from legacy ITSM/asset management systems to ServiceNow 

• Design phased migration strategy: data migration, system cutover, integration planning, risk mitigation 

• Coordinate across teams, vendors, and stakeholders; ensure zero downtime for critical operations 

• Own CMDB data migration: assessment, cleansing, validation, reconciliation 

IT Operations Management Architecture & Design 

• Design Configuration Management Database (CMDB) data model (CI classes, relationships, service taxonomy) for financial services context 

• Architect Discovery & Service Mapping strategy (on-prem, cloud, containers, SaaS) 

• Design Event Management integration with monitoring tools (Datadog) 

• Establish Cloud Management integration (GCP) and FinOps capabilities 

• Define multi-year ITOM roadmap: CMDB → Discovery → Service Mapping → Event Mgmt → Cloud Mgmt 

Enterprise Integration & Platform Architecture 

• Design integration architecture for 50+ systems: monitoring, cloud, ITSM, identity, ticketing 

• Define multi-instance strategy (prod, pre-prod, sandbox, dev) and CI/CD for ServiceNow 

• Architect platform security: SSO/SAML, RBAC, encryption, audit logging, MFA 

• Ensure scalability (1,000+ users) and performance (SLOs, optimization) 

• Establish development standards, customization governance, upgrade strategy 

Team Leadership & Stakeholder Management 

• Support the leadership team with building, coaching and developing a world-class ServiceNow team 

• Partner with Infrastructure, Security, Compliance, Enterprise Architecture, Engineering and Product 

• Present to executives, board, and regulators; translate technical concepts to business language 

• Provide vendor/partner oversight; ensure knowledge transfer to internal team 

Compliance & Continuous Improvement 

• Ensure compliance (e.g., SOC 1, SOC 2, ISO 27001, NIST, FINRA, SEC, GLBA) 

• Support regulatory examinations with technical documentation and platform demonstrations 

• Drive CMDB accuracy to 95%+; optimize performance; manage technical debt 

• Evaluate emerging capabilities (AI/ML, AIOps, Predictive Intelligence) 

Education and/or Experience

• Bachelor's degree in a technical field (or equivalent work experience) required

• 10+ years IT operations/infrastructure; 5+ years hands-on ServiceNow experience 

• 5+ years leading technical teams; proven mentorship and team development 

• 5+ years in financial services technology (banking, broker-dealer, fintech, payments) experience preferred

• Required Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management; one additional CIS domain preferred (Discovery/Service Mapping);

  Certified Technical Architect (CTA) highly preferred (or commitment to achieve within 18 months) 

• Led 2+ ServiceNow migrations from legacy systems (greenfield/brownfield, 1,000+ users) 

• Deep ITOM expertise: CMDB, Discovery, Service Mapping, Event Management, Cloud Management 

• Expert in ServiceNow architecture, scripting (JavaScript), Integration Hub, MID Servers 

Required Skills/Abilities

Technical Skills 

• CMDB data modeling, CI reconciliation, service mapping, discovery automation 

• Integration expertise: REST APIs, middleware (MuleSoft, Boomi), CI/CD 

• Cloud platforms: AWS, Azure, GCP (hands-on experience) 

• Infrastructure: servers, storage, networking, virtualization, containers (Docker, Kubernetes) and IaC (Terraform) 

• Monitoring tools integration: Splunk, Datadog, Dynatrace, Prometheus 

Financial Services & Regulatory 

• Understanding of FINRA, SEC, OCC, FDIC, GLBA, SOX requirements 

• Experience supporting regulatory examinations and audit readiness 

• Familiarity with NIST, ISO 27001, SOC 2 frameworks 

Leadership & Communication 

• Executive presence: present to C-suite, board, regulators 

• Influence across organizational silos; manage competing priorities 

• Led implementations $1M+ budget, 12-24 months 

Other Preferred Qualifications 

• CTA certification, additional CIS certs (ITSM, ITAM, SecOps), cloud certs (AWS/Azure Pro), TOGAF, CISSP, ITIL 4, chaos engineering experience, DevOps/SRE background, ServiceNow community contributions 

Work Environment

• This job operates in a hybrid, office environment 3 days per week.

#IT #mid-senior #full-time #LI-SD1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.