Staff UX Researcher

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 90,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

We are looking for a passionate Staff UX Researcher to join our growing research team. As the second team member, you’ll be instrumental in elevating the impact of UX research across the organization. You will work closely with product managers, designers, and cross-functional partners to drive research throughout the product life cycle to strategically impact both company and product direction. Your focus will be to provide actionable insights to shape experiences for beauty and wellness business users and their customers. If you have a passion for understanding and communicating user behaviors, needs, and motivations through the craft of research methodology and storytelling, we’d love to hear from you!

This role will operate in a hybrid environment with 2 days per week in our New York City office (Tuesdays & Thursdays).

What You’ll Do

• Work closely with product and business teams to identify  high-impact user research that address both user behavior and attitudes 
• Design and execute end-to-end primary research using a wide variety of qualitative and quantitative methods 
• Generate insight and provide input into company and product strategy
• Communicate results and socialize recommendations in compelling and creative ways
• Represent the needs of our users and prospective users and ensure the products we ship bring meaningful value to both the end users and the business
• Build and nurture partnerships with product managers, designers, analysts and engineers 
• Manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a diverse group of stakeholders

What We’re Looking For

• At least 7+ years experience with UX Research and/or applied research
• Experience conducting in-depth Interviews or focus groups and concept testing or usability testing
• Experience with survey design and applying statistical analysis methods such as Regressions, ANOVA, and T-Tests
• Ability to work independently, autonomously, and cross-functionally with design, product management, content strategy, engineering and marketing
• Proven experience in translating research findings into strategic narratives and influencing product roadmaps in a way that impacts the business 
• Solid understanding of common qualitative and quantitative research methods, and when and how to use mixed methods
• Experience working directly with product teams (primarily Product Design and Product Management)
• Exceptional communication skills, comfortable presenting to groups, creating compelling stories from user data, and building relationships across interdisciplinary stakeholders 

Benefits & Perks 

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially or fully covered by GG
• In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)
• Fertility and adoption benefits via Carrot
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support

The starting base salary for this role in New York is between $200,000-$240,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. 

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.