Staff UX Researcher

Squarespace is a design-centric product company at heart. Acuity Scheduling is a distinct brand and platform that sits within the Squarespace suite of products. Acuity functions alone or from multiple access points within Squarespace. The Acuity mission is to “help businesses who rely on appointments do more of what they love.” We help entrepreneurs start and grow their service and appointment businesses by allowing clients to directly schedule appointments with our users seamlessly, helping users manage daily tasks efficiently and take away the administrative burden of their business so users can focus on what they love.

We are looking for a Staff UX Researcher to lead and support research within Acuity Scheduling. You will primarily focus on studying our user base of service sellers and their customers within Acuity. You are passionate about understanding user behaviors, needs, and motivations and highlighting them across the organization. You will work closely with product owners to guide the direction and influence of Research - staying involved with the product teams and training their colleagues to maximize their ability to understand and act upon customer needs.

You will report directly to the Director, UX Research. This is a hybrid role working from our NYC office 3 days per week.

• Guide and oversee multiple research projects simultaneously across eight product teams with the ability to prioritize effectively
• Identify opportunities with Product leadership that inspire change within a major area of the business while executing and informing research on a Group and team level.
• Build and nurture partnerships with product managers, designers, data scientists, analysts, customer support, and engineers at all levels.
• Lead end-to-end, high impact exploratory research while simultaneously teaching and helping cross-functional teams conduct lightweight research on their own.
• Present to leadership and find compelling ways to illustrate research findings to influence stakeholders and product roadmaps.
• Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users.
• Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization.

• 9+ years of UX Research experience, preferably at a SAAS company. Previous education and training taken into consideration.
• Deep understanding of UX/Design research methods, knowing when and how to apply different methods and customize them to teams' needs and constraints.
• Ability to create and lead mixed method research studies and also instruct Non-researchers on research fundamentals and best practices when conducting lightweight research.
• Experience creating and owning research processes end-to-end and influencing product and teams' direction at a leadership and team level.
• Ability to provide focus and direction to multiple stakeholders when faced with ambiguity and technological constraints.
• Basic familiarity with analytics and quantitative research and comfortability working alongside quantitative research partners.

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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