Job Title: Workforce AI Optimization Analyst
Location: Remote
Employment Type: Full-time, exempt
Salary Range: $72,000-$78,000
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
Be part of a team enabling access to better healthcare at SteadyMD!
SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, and large employers like Amazon and Quest Diagnostics. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states.
We are currently seeking a detail-oriented, automation-minded Workforce AI Optimization Analyst to support forecasting, staffing, and workforce operations through reporting, process automation, and analytics. This role is ideal for someone early in their career who enjoys data, building tools, and improving how teams work.
- Support forecasting and staffing models by updating inputs, maintaining files, and validating trends.
- Build and maintain dashboards and recurring reports for WFM and staffing metrics.
- Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls).
- Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance.
- Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps).
- Document processes and create repeatable reporting/automation playbooks.
- Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports.
- Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI.
- Participate in special projects and initiatives as needed.
Requirements
- 1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role.
- 1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools).
- Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning).
- Comfort working with data and spotting patterns.
- Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus).
- Curiosity and a mindset for automation (“there has to be a faster way”).
- Can provide helpful insights from dense datasets
- Creative self-starter capable of first principles thinking
- Strong interpersonal skills that can work across a highly cross-functional environment
- Excellent oral and written communication skills required
- Detail oriented and strong organizational skills
- Previous experience in a B2B SaaS start-up preferred
- Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
DocGo New York, New York, USA Office
35 W 35th St,, New York, NY, United States, 10001
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