Serve as a trusted advisor for top-tier brand customers, driving value realization, strategic planning, adoption, retention, and executive-level engagement through data-driven insights and playbooks.
Sensor Tower is looking for a Strategic Consultant to join our Brands team. The primary objective of the role is to maintain our partnerships with key accounts by exceptional customer experiences. As a Strategic Consultant, you will act as a trusted advisor to senior stakeholders within our top-tier, global brand customers. You will drive value realization, lead strategic planning engagements, and partner cross-functionally to ensure our customers achieve their most critical business outcomes.
Base salary: $120,000 - $130,000
Additional compensation: Variable target of $30,000
What the Strategic Consultant will do:
- Lead executive-level engagements to align product usage with customer business goals, industry trends, and transformation initiatives.
- Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact.
- Identify and recommend key initiatives that expand customer value and business impact.
- Act as the data storyteller - bringing metrics to life through customized use case adoption, white glove service and trainingCollaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention.
- Translate complex customer data and product insights into compelling business cases and executive narratives.
- Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies.
- Leverage industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation.
- Contribute to the development of reusable strategic assets and customer playbooks.
What the candidate can bring:
- Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth.
- Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing engagement within digital environments; willing and able to travel 15–20% as needed.
- A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth.
- Strong analytical thinking with the ability to deliver strategic insights that bring value to clients.
- Excellent time management skills with the ability to prioritize tasks and meet deadlines.
- Exceptional communication skills including listening, presentation, writing, and speaking.
- Willingness to work onsite two days per week.
- Bachelor’s degree (BA or BS) required.
Sensor Tower New York, New York, USA Office
33 Irving Pl, 9th Floor, Suite 9031, New York, NY, United States, 10003
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