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The Strategic Consultant, Investor will be assigned to a Senior Account Director and tasked with supporting and executing strategic plans for some of Sensor Tower’s largest Investor accounts. This role requires a blend of strategic thinking, excellent communication skills, and a deep understanding of client needs. The ideal candidate will be adept at managing customer interactions, delivering insightful analysis, and liaising between clients and internal teams to ensure a seamless customer experience.
Please note: This is a hybrid position, and we're hiring specifically in the New York area because it is a big employee hub for us. We have office space available for work collaboration and team building events.
Base Salary: $70,000 - $90,000
What the Strategic Consultant will do:
- Provide exceptional customer support through various channels, including email, phone, and messaging apps.
- Ensure client issues are resolved promptly and effectively.
- Design and deliver comprehensive training sessions to users, empowering them to effectively utilize our platform’s features and capabilities.
- Ensure clients are fully equipped to leverage the platform to its fullest potential.
- Assist Senior Account Directors in executing strategic plans for client renewals and upsells.
- Collaborate closely with internal teams to drive account growth and retention.
- Field and address questions from users within client accounts, ensuring prompt and accurate responses.
- Drive overall customer satisfaction by expanding engagement beyond immediate users and fostering deeper relationships across the organization.
Experience the candidate can bring:
- Be able to work from our WeWork office 1 - 3 days a week.
- 2-4 years of experience in the financial services or tech sectors.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience working with cross-functional teams, including product and engineering.
- High level of situational awareness and emotional intelligence.
- Proficiency in Excel, CRM softwares, and other relevant tools.
Sensor Tower New York, New York, USA Office
33 Irving Pl, 9th Floor, Suite 9031, New York, NY, United States, 10003
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
