City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.
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Strategic Initiatives Program Manager - Process Re-engineering

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Employer Provided Salary: 111,408-189,738 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

STRATEGIC INITIATIVES PROGRAM MANAGER - PROCESS RE-ENGINEERING
WHAT IS THE OPPORTUNITY?
This position will work directly with the Head of Operations Innovation & Delivery and the Head of Wealth Management Operations, and is responsible for working closely with the Wealth Management business units by facilitating workshops with stakeholders to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates and provide solutions to both tactical and strategic needs. This role works with Process Owners and Process Managers across Wealth Management to 1) document process and data flows and 2) partner to identify, drive and execute process improvements/transformations. Position will develop both written and visual depictions of project requirements and process flows. Works on moderately complex to complex issues and projects and processes.
What you will do

  • Document and maintain process and data flows.
  • Partner with process owners and process managers to identify and drive process improvements in highly complex and risk areas to maximize efficiency, quality and customer experience.
  • Derive solutions from an end-to-end perspective, often extending to upstream and downstream businesses and applications.
  • Review, analyze and make recommendations to the design and implementation of operational activities.
  • Identify required data elements, and create source-to-target mappings
  • Develop data quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise.
  • Solicit, understand, and document the business requirements, processes and workflows.
  • Lead the creation of requirements documents and serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality.
  • Manage projects and work product through a matrix managed environment


Must-Have*

  • Bachelor's Degree, Finance, Business Administration or Technology preferred
  • 5 years of experience in Financial Services or Banking industries


Skills and Knowledge

  • 3-5 years of experience managing projects
  • Expert of working in an agile environment creating user stories and closely working with technical team members to clarify and articulate requirements
  • At least 5 years of experience in Business Analysis Skills - Requirements analysis, Elicitation, Agile Methodologies
  • At least 5 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
  • At least 5 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
  • Analytical and Communication skills
  • Planning and Co-ordination skills, engage with stakeholders - risk management, compliance for their inputs and approval for the updates to the processes
  • Self-starter with an entrepreneurial spirit and an ability to bring clear direction in the face of uncertainty / ambiguity
  • Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
  • Proficiency with MS Excel and PowerPoint
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
  • Diverse problem solving experience


Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.
We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
FSAs allow colleagues to set aside pretax dollars to help pay for medical and/or dependent day care expenses.
Disability insurance
Coverage generally begins the first day of the month following hire date. Short- and long-term disability benefits are available to colleagues to assist with periods of injury or illness.
Dental insurance
Preventive care as well as basic and major dental services are provided through either a preferred provider plan (PPO) or a dental maintenance plan (DHMO).
Vision insurance
Coverage is available for vision exams, contact lenses, glasses and frames.
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
When you become eligible for CNB Benefits, the company will provide you with basic life insurance equal to 1½ times your annual base salary, up to a maximum of $100,000 of coverage – at no cost to
Wellness programs
Enjoy access to a wide range of health tools and resources, including health screenings, coaching and/or fitness challenges – all kept confidential and secure.
Financial & Retirement
401(K)
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions.
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Paid volunteer time
Paid holidays
Paid sick days
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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