Strategic Resource Engagement Manager

QUALIFICATIONS: 

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field preferred
• A minimum of 1-year progressive experience in a related field required
• Bachelor’s Degree or equivalent experience
• 1-2 years of management and leadership experience, preferably in a Professional Services or staff augmentation environment.
• Strong knowledge of and proven experience with outsourcing/managed service engagements. Experience in the staffing or recruiting industry a huge plus!
• Proven experience interacting with large, enterprise clients.
• Strongly prefer candidates interacting with clients within the Telecom and/or Media industry. 
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Proven ability monitoring and managing project financials and reporting.
• Ability to work both independently and solve customer-facing problems and also as part of a high performing, cross-functional matrixed team.
• Strong communication skills (written, verbal, and presentation).

 The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $84,400 - $105,500. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

If you have any questions or concerns about this posting, please email [email protected].

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Strategic Resource Engagement Manager

Preferred Location: Dallas, TX,  Atlanta, GA or Charlotte, NC area

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Strategic Resourcing?  

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. They’ve helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes. 

What will you be doing? 

The Strategic Resourcing Engagement Manager will work with internal partners and customers to manage qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals, regions and customer base through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to their resources as they execute their assigned engagements.

RESPONSIBILITIES: 

Day-to-day management and leadership for our consultants placed onsite with customers. This includes:

• Onboarding and offboarding
• Regular meetings and communications
• Status reporting and monitoring engagement health and financials
• Technical and business support, and be the escalation point for ANY issue related to our consultant, their engagement and our customer.
• SME on all WWT offerings, tools and processes and encourage resource involvement within WWT
• Coaching & mentoring
• Reinforcement of WWT value, business practices, ecosystem and Core Values

Teach, reinforce and monitor WWT reach back in all forms including the Reach Back Guide community, overall wwt.com and the ATC, the Command Center, our technical WWT experts, Udemy and more.

• Goal is to maintain at least a 50% platform adoption rate for your team at all times
• Encourage participation in reach back efforts including our regular reach back calls, technical/virtual team meetings, use of the Reach Back Guide and discussion forums, content creation, and more.
• Create and implement new reach back strategies consistently

Relationships and communication with the cross-functional WWT team including Account Managers, CSEs and Services Sales, Resource Management, the larger SEM team, Project Analysts, ATC and Architect teams, etc.

Establish solid relationships with our customer stakeholders.

• Grow the Strategic Resourcing business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and the Account Teams.
• Regular check-ins, manages issues/concerns, and provides feedback to customers and their team members.
• Provide weekly status reports to sales account teams and customers.

SEM is responsible for timely and quality data collection, input and integrity in our various reporting tools. This includes, but is not limited to:

• Creating and maintaining an accurate roster of consultants
• Capacity planning and forecasting
• Customer insights
• Accurate rates and dates
• Up-to-date partner information
• Engagement start and end dates