Strategy & Operations Lead, Enterprise

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are seeking a Strategy & Operations Lead, Enterprise to join our growing Enterprise team. This role is preferably located in New York City but open to candidates remote across the USA or in Canada (excluding Québec).

Enterprise is a newly established and fast-growing segment at Clio, designed to unlock our next phase of growth with large law firms and corporate legal teams. The Enterprise Strategy & Operations team functions as a foundational, high-impact group within this segment.

The team’s mandate is to lay the strategic and operational foundations required to build a market-winning Enterprise business, partnering closely with senior leaders across Product, Sales, Marketing, Finance, Revenue Operations, and the broader Strategy & Operations organization. We help define where Enterprise should play, how it should win, and how it should scale—while establishing the operating rhythm, performance management, and decision frameworks needed to execute effectively.

As a Strategy & Operations Lead, Enterprise, you will own a defined set of initiatives and stakeholder relationships within the Enterprise segment. Your work will span near-term execution and longer-term strategy, including enterprise GTM foundations, annual and quarterly planning, OKR definition, performance tracking, and executive-level business reviews. You will bring structured thinking, analytical rigor, and an objective outside perspective to help leaders make better decisions, move faster, and course-correct as the business evolves.

You have excellent business acumen across all functional areas, enjoy a love for problem solving in collaboration with others, and possess an innate curiosity and excitement in navigating ambiguity. You have outstanding communication and interpersonal skills and are comfortable forming and sharing opinions, but with an open mind to shift thinking as new information comes to light. You’re looking to join a high impact, hard working team that will undoubtedly grow you professionally.

• Drive Enterprise performance management and operating cadence, supporting business reviews (MBRs/QBRs), defining success metrics, building dashboards, and synthesizing insights to inform leadership decision-making.
• Identify and investigate performance gaps and growth constraints across the Enterprise funnel (e.g., pipeline health, tier-1 accounts, GTM execution), partnering with Sales, Marketing, Product, and RevOps to design and implement targeted interventions.
• Support Enterprise GTM strategy and segmentation, including customer and account analysis, vertical prioritization (e.g., insurance, financial services, tech), ICP definition, value propositions, and foundational GTM motions.
• Lead analytical and strategic work on growth opportunities, such as market sizing, competitive and industry analysis, pricing and packaging considerations, and financial modeling to support investment and resourcing decisions.
• Facilitate cross-functional alignment, synthesizing inputs from multiple teams into clear recommendations, business cases, and execution plans that balance speed, rigor, and scalability.
• Support international and expansion assessments, helping evaluate current market performance, identify risks and opportunities, and inform go-forward plans for existing and new Enterprise markets.
• Operate as an embedded strategic partner to Enterprise leadership, combining analytical depth with strong execution skills to help move initiatives from insight to action.

• 4-6 years work experience in a relevant field (e.g. strategy & operations, product strategy, management consulting, investment banking, business development)
• Experience with market sizing, competitive landscaping and financial modeling
• Strong focus on strategic thinking and analytical problem solving
• Strong interpersonal skills; excellent written and verbal communicator
• Self-motivated, independent, and deadline-oriented
• Understanding for how to measure and evaluate performance across all business functions
• Strong ability to query, analyze, and synthesize insights using a variety of dataset
• Demonstrate a keen interest in improving your craft by using AI

• MBA
• BizOps experience in a scaling-stage tech company

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include: 

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.