Strategy & Operations - Senior Associate (Scaled Operations)

About Traba
Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. Supported by investors like Founders Fund, Khosla Ventures, and General Catalyst, our work unlocks new levels of productivity, earning potential, and growth.

About the Role

We are seeking a hands-on operator with a penchant for process improvement, bringing structure to new and often ambiguous workstreams, and the ability to collaborate cross-functionally with other parts of the company’s operations as well as product and engineering.

You will be driving Traba’s marketplace operations in real-time in a way that impacts Traba’s customers directly, every day and hour, and is a key differentiator in the industry. Additionally, you will own and continuously improve Traba’s support functions for both sides of the marketplace. Scaled Operations is a team of 20+ highly capable and motivated individuals that is online 24x7 and this role is expected to be their champion, the directly responsible individual who’ll ensure our marketplace runs smoothly, always. You will work closely with the Head of Scaled Operations and the COO with steep growth potential.

Responsibilities

• Operational Excellence: Own the optimization of live operations, business and worker support to ensure high levels of stakeholder satisfaction, retention, and growth opportunities while driving up operational and cost metrics

• Cross-functional Collaboration: Work closely with other ops teams to consistently put in place scalable and efficient processes as Traba grows. Partner with product and Engineering on solutions to enhance internal operations.

• Data-Driven Decisions: Leverage analytics to measure team performance, identify trends and opportunities, and guide the team toward achieving operational targets.

• Customer Obsession: Ensure that customer feedback, both internal and external is captured and acted upon, leading efforts to improve the overall Traba’s customer experience that drives revenue growth.

What You’ll Need

• Experience: 3+ years in operations, strategy, account management, or customer success, with at least 1 year in a hands-on executional role (non-consulting), ideally in a fast paced environment with a focus on process improvement and structure. Previous experience in tech, marketplace, or startup environments is a plus.

• Analytical & Strategic Mindset: Ability to develop data-driven strategies and measure success against KPIs. Proficiency in SQL is a plus.

• Communication Skills: Excellent communication skills, with the ability to influence stakeholders at all levels and clearly convey complex ideas. Ability to give legs to your own ideas and convert them into real-world processes

• Growth-Mindset: A passion for scaling businesses, building teams, and improving operational processes. Comfortable in a fast-paced, ambiguous environment where you’ll wear multiple hats and be very hands-on with gritty work

Benefits

• 📈 Start-up equity

• 💰 Competitive Salary

• 🩺 100% Paid health, dental & vision coverage

• 🍽️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees

• 🚍 Commuter benefit

• 🎤 Team building events

• 🏋🏽 Gympass Benefit

• 🌴 Flexible PTO

• ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health

Salary Range Details

The compensation range for this position is set between $115,000 and $135,000, reflecting our market analysis and other relevant considerations. However, exceptions may be made for candidates with qualifications that significantly differ from those outlined in the job description.

Equal Opportunity Employer

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.

Our Values

Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.

Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.

Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.

Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.

What is light industrial labor?

Light industrial labor drives the efficiency of global supply chains, encompassing essential, entry-level roles in warehouses and distribution centers. These workers pack boxes, load trucks, and manage day-to-day operations that ensure goods move seamlessly to meet growing consumer and business demands. It’s a $200B+ global market and a critical part of keeping goods moving smoothly in today's economy.