Supervisor, Bankruptcy

Summary

The Supervisor, Bankruptcy is responsible for managing a Default Portfolio of Bankruptcy by Chapter filings and Bankruptcy work-flow to ensure Consumer Financial Protection Bureau (CFPB), investor and insurer guidelines are strictly followed to ensure mitigation of compensatory fee risk. This position will assist management with day to day operations of the department and be required to monitor and report on Bankruptcy timelines by developing and implementing monthly department Key Performance Indicators (KPI’s). In addition to, training, coaching and mentoring of the staff by developing, directing and organizing policies and procedures with the initiatives of the department, CFPB, investor or insurer of the portfolio.

Essential Job Functions:

• Prepare, develop and review quality control reports to determine which bankruptcies by chapter are not meeting Freedom Mortgage and GSE timelines.
• Monitor and manage bankruptcy referral timelines to ensure investor or insurer deadlines are met.
• Create resolutions which will enable Freedom Mortgage to meet investor or insurer timelines.
• Acts as liaison with corporate attorney and local counsel on contested or problem files, lawsuits and probate cases.
• Handles escalated calls, provides knowledge and expertise for litigious correspondence by providing complex problem resolution to questions.
• Ensure initial and ongoing training is provided to new hires, to include updated bankruptcy laws, CFPB or GSE changes to guidelines or policy.
• Ensure Bankruptcy procedures conducted are in compliance with Freedom Mortgage and GSE requirements as well as CFPB, state and federal guidelines.
• Responsible for adherence based on FDIC, OCC, CFPB, and Bankruptcy Court expectations and establish effective oversight, controls and reporting.
• Review and execute bankruptcy related litigation affidavits and other sworn documents not limited to Proof of Claims, Motions for Relief Stay and Agreed Orders, Notice of Payment Changes or Reaffirmation Agreements.
• Oversees the day-to-day bankruptcy activity for pre and post charge off suppliers ensuring processes are fully compliant with bankruptcy court rules, and in full compliance with all regulatory guidance.
• Review of various current reports and assistance with identification of new reports, including ensuring department SLAs are met.
• Develop time management procedures to ensure proper customer / employee follow up
• Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.
• Serve as a mentor and leader in the development of employee to ensure succession plan and talent retention.
• Serve as a Subject Matter Expert (SME) for any system roll outs and/or policy procedure changes.
• Assist in identification of business drivers and trends as well as development and execution of strategic plans to address trends.
• Monitor performance and productivity metrics and continuously improve processes
• Utilize continuous process improvement techniques to properly analyze and interpret information to solve problems while ensuring compliance with company policies and procedures, CFPB, Investor, and Insurer and all state and federal regulations.
• Execute management responsibilities, including hiring and training employees, directing work, monitoring and completing performance evaluations, Employee recognition and discipline, addressing complaints, and resolving problems.
• Attend industry conferences to gain best-demonstrated practices and share, scope and execute on identified initiatives.
• Performs a variety of tasks and wide degree of creativity with latitude is expected and coordinates all internal/external audit responses. Consistently ensures communication to staff of updates and changes to investor/insurer default management guidelines in addition to ensuring timely and accurate Electronic Default Reporting (EDR) reporting to investors.
• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor's degree (B.A.) from four-year College or University or equivalent work experience. Four years of collection/bankruptcy/foreclosure experience and Four years supervisory/management experience required. Have a combination of education and experience with commercial bankruptcies combination of education and experience. In addition to:

• Advanced knowledge of FHA, VA, conventional, FHLMC, FNMA and private investor guidelines regarding bankruptcy guidelines.
• Advanced knowledge of legal documentation and procedural steps to advance the bankruptcy and loss mitigation process in all 50 states.
• Experience using Fiserv and Lenstar. • Conflict resolution, Negotiation and Process improvement skills.
• Industry and Product knowledge.

Language Skills:

Ability to read and comprehend instructions, correspondence, memos, and work place policies. Ability to analyze, interpret general business periodicals, professional journals, procedures and governmental regulations. Ability to write professional correspondences. Ability to write routine business reports. Ability to speak effectively with other employees and/or customers. Ability to present formal information in one-on-one and small group situations to customers and employees. Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations:

None required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.