Supervisor, Billing

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Duties and Responsibilities, tied to Key Results:

• Coordinates the daily workflow and priorities of U.S.-based and offshore billing teams.

• Provides guidance and training on billing procedures, systems, and intercompany invoices.

• Serves as a resource for billing questions and helps team members resolve process-related issues.

• Monitors workloads and reassigns work when needed to meet billing deadlines.

• Promotes consistent processes and effective communication across billing teams.

• Reviews and finalizes complex or high-profile client invoices in the appropriate accounting systems.

• Provides responsive support to Managers and Principals regarding billing requirements, invoice status, and related issues.

• Reviews new opportunities, client contracts, and engagement setup requests for billing readiness.

• Confirms that billing terms, rates, invoice instructions, and other required information are complete before an engagement begins.

• Identifies potential billing or collection issues and coordinates their resolution with the appropriate stakeholders.

• Provides reports and work assignments to offshore billing teams and monitors completion.

• Oversees billing workflows to support accurate, timely, and consistent invoice processing.

• Coordinates invoice revisions and approvals with the appropriate Managers and Principals.

• Ensures required documentation and approvals are received before invoices are processed.

• Resolves billing issues identified by Managers, Principals, the Collections team, or other stakeholders.

• Escalates significant billing, engagement setup, or process issues when appropriate.

• Monitors billing results, identifies process gaps, and recommends improvements.

• Supports testing and implementation of accounting-system upgrades and enhancements.

• Assists the Director, Accounting Operations, and performs other duties consistent with the position.

Qualifications: 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated success in accounts receivable, billing, or a related finance function.

• Strong understanding of billing processes, documentation requirements, approvals, and internal controls.

• Ability to view billing as both a financial-control and customer-service function.

• Strong client-service mindset and ability to work collaboratively with others to achieve business goals.

• Proactive, self-directed, and willing to take ownership without waiting for detailed instructions.

• Inquisitive and comfortable asking questions, learning new processes, and exploring unfamiliar systems.

• Strong process, project-management, organizational, and problem-solving skills.

• Experience reviewing contracts, billing terms, and engagement setup information.

• Ability to monitor billing workflows, identify process gaps, and recommend improvements.

• Experience using billing or financial systems and Microsoft Excel.

• Ability to work effectively in a high-touch, results-oriented environment.

• Hands-on approach and willingness to work closely with team members to resolve operational issues.

• Strong communication skills and ability to manage changing priorities.

• Strong follow-through and commitment to accuracy, service, and quality.

Education and Experience:

Bachelor’s degree, or equivalent experience, in Accounting, Finance, or Business Administration along with progressively responsible related experience.

Computer Skills:

To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Access, Excel, PowerPoint, Outlook, Workday and Internet navigation and research.

Certificates and Licenses:

Valid driver’s license required. 

Supervisory Responsibilities:

Directly supervises employees in their practice and carries out supervisory responsibilities in accordance with the Firms’ policies and applicable laws.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Occasional long periods of standing while copying.
• Must be able to lift, carry, push or pull up to 30 lbs.
• Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
• Independent travel requirement: 0 to 10%.

Equal Opportunity Employer: disability/veteran