Supervisor, Claims Processing

The Claims Processor Supervisor leads a team responsible for operational claims support, ensuring efficient workflows, high-quality claim handling, and an exceptional customer experience for hosts and guests. This role bridges Support and Claims functions while driving team performance, operational excellence, process improvements, and cross-functional collaboration.

• Lead and manage a team of Claims Processors, including hiring, onboarding, training, coaching, performance management, and career development.

• Oversee day-to-day claims operations, including collections support, eligibility reviews, liability referral reviews, and general claims support.

• Monitor and drive team performance through quality assurance programs, KPI tracking, reporting, and continuous performance improvement initiatives.

• Handle escalations, provide supervisory support, and ensure timely and accurate resolution of non-complex, complex, and high-impact issues.

• Identify and implement process improvements to enhance operational efficiency and the customer experience.

• Maintain process documentation and ensure adherence to company policies and procedures.

• Partner with cross-functional teams and external vendors to improve claims operations and service delivery.

• 2+ years of experience in claims handling or a closely related field.

• Prior leadership experience in a claims, operations, or customer service environment.

• Strong supervisory and leadership skills with a passion for developing high-performing teams.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer service skills.

• Strong analytical and problem-solving skills.

• Ability to prioritize work, delegate effectively, and manage multiple priorities in a fast-paced environment.

• Excellent organizational skills and attention to detail.

• Proficiency with claims management systems, CRM platforms, Slack, Google Workspace, and Microsoft Office Suite.

• Demonstrates Turo's operating principles through work product and day-to-day team interactions.

• Bachelor's degree or equivalent practical experience.

• Experience working in a high-growth or startup environment.

• Experience leading Quality Assurance programs or training initiatives.

For this role, the target base salary range in Phoenix is $62,000 - $78,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at [email protected]. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [email protected].

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].