Supervisor, Complex Claims

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Supervisor, Complex Claims (Revenue Cycle Operations), you will help ensure daily execution, team accountability, and timely complex claims resolution for assigned client hospital accounts. Every day you will supervise and support team members in meeting productivity, quality, and revenue goals; monitor work queues, claims inventory, and performance metrics to address barriers and prioritize work; and provide hands-on coaching, issue resolution, and escalation support for complex payers and claim challenges. To thrive in this role, you must be an organized, detail-oriented frontline leader who can coach effectively, reinforce process adherence, and respond quickly to operational issues in a high-volume environment.

Here’s what you will experience working as our Supervisor, Complex Claims:

• Providing day-to-day leadership and coaching for Complex Claims team members

• Managing inventory and workflow priorities to support timely claim resolution and revenue realization

• Tracking productivity, aging, recovery, quality, and compliance metrics to identify trends and risks

• Reinforcing standardized workflows, payer guidelines, and compliance expectations through training and feedback

• Escalating systemic issues and recommending process improvements based on frontline observations

Required Skills:

• Associate or Bachelor’s degree or equivalent combination of education and relevant experience

• 3–5 years of revenue cycle experience, preferably in complex claims, billing, appeals, or collections

• 1+ year of lead, acting supervisor, or people leadership experience preferred

• Working knowledge of payer processing, reimbursement methodologies, and claims resolution strategies

• Experience using analytics or reporting tools; Power BI exposure preferred

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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