Supervisor, Maintenance

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate
Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
Ensure responsiveness and first-time resolution of line problem escalation work orders, while adhering to company quality and safety standards
Regularly observe and mentor employees regarding safety, quality, productivity and individual growth
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
Ensure staff has and maintains necessary company-issued tools and equipment
Monitor current procedures and tests performed to ensure compliance with FCC standards
Plan, implement and successfully complete small projects including annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed
Effectively interface with third party vendors
Operate Company vehicle in a safe and responsible manner
Adhere to industry specific local, state, and federal regulations, as applicable
Instill knowledge of all company products and services
Maintain records and documents in accordance with company policies and procedures
Establish positive employee relations through effective communication and ongoing support
Know, understand and follow company policy
Perform other duties as requested by manager
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Basic knowledge using software tools to support the current operations
• Knowledge in basic network devices and network appliances
• Advanced knowledge of HFC Distribution Network
• Moderate knowledge of IP Networks
• Moderate knowledge of Headend operation and Customer Premise Network
• Basic knowledge of Company products and services
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Ability to work outside for extended periods in any season and/or during inclement weather
• Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)
• Valid driver's license with satisfactory driving record within Company required standards

Required Education

• Associate's degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

• Demonstrated leadership qualities

Preferred Related Work Experience and Number of Years

• Supervisory or leadership experience - 1+

WORKING CONDITIONS

• Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold
• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
• Work in commercial or factory type environments
• Work outdoors in all kinds of weather and at all times of the day or night
• Work performed near power lines and electricity
• Work and travel in inclement weather
• Some work may be performed in an office environment
• Work performed at various heights above ground on telephone/power poles
• Some out of town and overnight travel as the business needs dictate
• Occasionally required to work overtime as the business needs dictate
• Ability to work weekends as the business needs dictate

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TMN404 2025-65639 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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