Supervisor, Revenue Cycle

Supervises and coordinates the staff and daily operations in the assigned unit. Mentors and develops skills of direct reports. Participates in evaluation and implementing quality controls and performance improvement activities.

Job Responsibility

• Promotes Revenue Cycle department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Revenue Cycle team members by communicating and providing guidance toward achieving department objectives.
• Supervises, hires, trains, disciplines, and evaluates staff; ensures performance appraisals are completed in a timely manner.
• Routinely audits work output to ensure compliance with unit expectations and processes.
• Trains new employees on department policies, procedures, processes, and applicable information systems.
• Informs staff of changes in policies, procedures, processes, systems, and regulatory laws and requirements.
• Partners with Human Resources to deliver corrective action, as necessary; mentors and develops skills of direct reports.
• Plans and prioritizes schedules, assigns, and monitors work to optimize operations service.
• Implements operating policies and procedures related to unit; analyzes, recommends, implements, and monitors approved work-flow changes.
• Gathers department metrics and prepares reports for management review; maintains attendance, payroll records and processing of time-off requests.
• Recommends procedural and system changes to improve processes, operational quality and efficiency, i.e., job aides, training resources, and work flow; actively participates in process improvement projects.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.