About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.
Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.
Why Join Us
- Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
- Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.
About the Role
Title: Supply Specialist
Reports to: Service Operations Manager
Location: Remote, US
Schedule: Flexible to work nights and weekends. Training schedule will vary.
CharterUP is seeking a proactive and organized Supply Specialist to take ownership of trip assignment and vendor management within a specified geographical region. This role is critical in ensuring efficient trip management, maintaining vendor relationships, supporting cross-functional projects, and driving continuous improvement in operational processes. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and excels in both independent work and team collaboration.
What You’ll Do
Operational Oversight:
- Manage day-to-day operations within the region to ensure trips are assigned, executed, and completed in alignment with company standards.
- Responds immediately to failures in service delivery, identifying and executing alternate solutions.
- Assign trips to operators within margin parameters while tracking availability to ensure optimal resource use.
- Monitor and action cases in ticketing system to address exceptions just as service delivery failures and pricing negotiations
- Maintain and report on supply and demand trends across the region, including provider availability and pricing.
Vendor Relations:
- Build and maintain strong, positive relationships with vendors and key stakeholders.
- Resolve vendor issues and respond to inquiries via phone, email, and ticketing system in a timely and effective manner.
Market Analysis:
- Collect, analyze, and report on key operational data, including pricing trends, vendor performance, local events, and supply metrics.
- Stay informed on industry and regional trends to inform operational strategy and identify areas for growth or improvement.
- Contribute to cross-functional initiatives and special projects as assigned.
Problem Solving & Communication:
- Quickly address and resolve transportation-related issues, including trip delays, vehicle problems, or customer complaints.
- Collaborate with internal teams and external partners through various communication platforms such as Slack, email, phone, and ticketing system.
What You’ll Bring
- 2+ years of experience in operations, logistics, or vendor management preferred
- Excellent organizational and time-management skills
- Strong mathematical skills with the ability to calculate margins, analyze pricing data, and make cost-effective decisions
- Experience negotiating pricing and terms with vendors to optimize profitability.
- Proven ability to manage multiple tasks and prioritize effectively.
- Strong interpersonal and communication skills.
- Proficiency in tools such as Slack, Sprinklr, and Excel (or similar).
Recruiting Process:
- Step 1: Video call with Talent Acquisition
- Step 2: Video call interview with Hiring Manager
- Step 3: Final video call interview with team.
- Step 4: Offer & background check
We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.
- Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
- Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
- Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
- Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
- Referral Rewards: Earn bonuses for bringing top talent to the team.
- Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
- Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.
CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.
Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.
We hire in the U.S. and Canada and are actively expanding our global footprint.
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