The Support Analyst ensures smooth operation of US trading systems, supports traders, and resolves technical issues while managing client onboarding and daily operations.
Key Areas of Responsibilities
- Responsible for the day-to-day operation of the US trading systems and be the go-to person for Trader support.
- Responsible for Client onboarding via CLSA’s FIX infrastructure, FIX certification, day to day operations of the US Fix infrastructure.
- Analyze issues, debug logs, verify issue, draft requirement or solution, track resolution, verify and implement.
- Provide technical expertise to internal teams regarding in-house- Execution Management System (EMS) (single stock and programs) that allows traders to interact with local exchanges to execute orders.
- Prepare CLSA’s internal systems for the rollout of the new platforms and tools, while efficiently and effectively resolving complex system integration issues.
- Day to day activities
- Monitoring ITRS to make sure healthy prod environment and stability
- FIX onboarding (new client setup)
- Daily BAU tasks (investigating order rejects)
- Handling queries from Trading desk, Risk, Compliance and operations
- Running SQL queries to fetch trades or create reports
- Testing complex scenarios in test environment, identifying issues, logging issues and following up with developer on release and implementing the change.
Requirements
- Bachelor’s degree or above in Computer Science discipline
- Minimum 3 years of relevant experience in Front Office Trading support and FIX support
- Candidates with less experience may be considered
- Extensive knowledge in OMS\EMS, FIX systems are a plus
- Demonstrated familiarity with basic trading workflow, basic networking understanding
- Ability to understand the needs of a trading desk including how to handle issues and new requirements
- Strong interpersonal, problem-solving, client serving, multi-tasking skills
- Result-driven, self-motivated, proactive mindset, a team player
- Excellent verbal and written communication skills
- Ability to script in SQL
- Ability to Script in any of the following (Batch, perl, shell, Poweshell, Python)
- Ability to work in Linux terminal
Hours of Operation: 7:00 AM – 6:30 PM M-F
Some weekend activity mainly on Saturdays depending on software release or datacenter activity.
Salary Range:
$70,000-$90,000
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Top Skills
Batch
Linux
Perl
Powershell
Python
Shell
SQL
CLSA New York, New York, USA Office
1155 Avenue of the Americas, 17th Floor, , New York, NY ,, United States, 10036
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