Support Engineer | L1 Support (EST Timezone)

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded end of 2019 and currently:

• 🧑‍🤝‍🧑 We’re a diverse team of + 100 talented people

• 🚀 Our annual recurring revenue is growing 6x year-over-year

• ⭐️ With +100k GitHub stars, we are in the top 100 most popular projects of all time on Github

• 🍾 We’re Europe’s 25th fastest growing startup in 2024 according to Sifted

• 🌱 We were Sequoia's first seed investment in Germany, and most recently secured our $60M Series B (February '25, led by Highland)

We are now looking for a Junior/Mid-level Support Engineer L1 support engineer to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience.

Responsibilities:

• 70% support our community and enterprise customers

• 5% cross-team work (pairings, learnings, escalation management, etc.)

• 10% self improvement (study, courses, tinkering with product)

• 15% work on projects and initiatives

Requirements:

• At least 1-2 year of support engineering experience, preferably at a fast paced team

• Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP

• Familiarity with web development tools and technologies such as web servers and debugging tools

• experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)

• support processes know-how (handle tickets, understand requests, read through the lines)

• Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success.

• Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively.

• Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:

  • Europe: 30 days of vacation, plus public holidays wherever you are.

  • US: 15 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

  • Europe: We provide benefits according to local country norms.*

  • US: Comprehensive medical (PPO 1200), dental, and vision plans.

• Future planning 💰 –

  • Europe: We provide pension contributions according to local country norms.*

  • US: 401(k) retirement plan.

• Financial security 🛡️ –

  • Europe: We provide benefits according to local country norms.*

  • US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.

• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.

• An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!

* Country-specific details are provided in your contract.