Support Engineer

QA Lead About EON

EON is a technology company that is redefining how we buy, sell, own, and connect with products — powering fashion retail’s transition to a sustainable economy. Bridging the gap between the digital and physical, the EON Product Cloud Platform connects physical products — turning simple products into intelligent, interactive and sustainable assets. EON clients include the largest global brands and retailers, such as Net-a-Porter, Chloé, Target, Coach, Gabriela Hearst and many more.

EON gives every product a voice, and records its unique lifecycle and story. Now products can be managed through circular business models, such as resale, rental and recycle and have a transparent lifecycle from manufacturing through regeneration. EON’s technology enables brands to connect to customers, scale resale and new business models and access insights from our everyday interactions with the world around us. 

Our diverse team of designers, technologists and creatives are on a mission to power sustainable business model transformation across fashion retail and beyond.  EON is committed to creating equitable experiences and opportunities across our internal and external communities. We are building a diverse staff across gender, ethnicity, social and political orientation, cognitive style, geographic location, tenure with the company, and technical functions. 

About the role

Overview:

We are seeking a dynamic and versatile Support Engineer who will play a pivotal role in ensuring the seamless integration of our platform with our clients’ existing systems. This individual will not only interface with clients to provide technical assistance and support but will also be an integral part of the product development team. They will assist with data integration, troubleshoot platform and data issues, and contribute development work to support client integrations.

Key Responsibilities:

• Collaborate with the client to establish seamless data integration between their existing systems (e.g., PLM, PIM, ERP) and our platform..
• Troubleshoot and resolve client issues related to platform performance, data integration, and feature usage.
• Analyze and resolve data-related issues, ensuring accurate and timely data synchronization.
• Review system logs to diagnose errors and optimize platform performance.
• Work closely with the product development team to identify, develop, and implement features or changes that facilitate client integration.
• Write scripts, utilities, or minor software components to enhance data integration and improve client experience.
• Partner with the product team to provide client feedback that informs product enhancements.
• Assist in developing and maintaining best practices and standard operating procedures for support and integrations.

Qualifications:

• 3+ years of experience in technical support, data integration, or software development.
• 1+ years of experience with a major programming or scripting language.
• Knowledge of API design, RESTful web services, and data transformation techniques.
• Proficiency with SQL and NoSQL data store technologies
• A self-starter with a strong desire to increase efficiencies on a cross-functional team.
• Strong problem-solving and communication skills, with a client-focused approach.
• Understanding of security protocols, standards, and compliance
• Ability to interpret system logs and identify patterns or anomalies.

Benefits and Perks 

• Competitive compensation package
• Remote work
• Annual work from home stipend
• Annual equity award program
• Unlimited PTO

We’re proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. POC, women, LGBTQIA+ candidates, and individuals with disabilities are strongly encouraged to apply