The IT Support Specialist will manage hardware requests, provide in-person support, handle user access requests, and assist with network connectivity, while collaborating with other teams and documenting support requests.
Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We're looking for a full time IT Support Engineer to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. This person will be expected to work 40 hours a week in our New York City office.
Are you ready to be the next changemaker in cancer care?
What You'll Do
Who You AreYou're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're a resourceful and dedicated team-player with at least 3-5 years of experience in a Systems Administration or IT Support role. In addition you have:
This position is based in-office full time, out of our New York City offices.
Hourly Salary Range: $35 - $45
Preferred Primary Location: Remote - US general
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
We're looking for a full time IT Support Engineer to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. This person will be expected to work 40 hours a week in our New York City office.
Are you ready to be the next changemaker in cancer care?
What You'll Do
- Manage on-site inventory and hardware requests, including fulfillment of laptops, peripherals, and accessories, while overseeing shipping, receiving, and vendor coordination.
- Provide in-person support for user requests, troubleshooting hardware and software issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity).
- Handle user access requests for group memberships (e.g., AD, GSuite, Okta), ensuring proper permissions and security protocols are followed.
- Assist with network connectivity issues (Wi-Fi, VPN, wired), software installations, and mobile device management (MDM) for company-issued devices.
- Collaborate with Office Operations and Network Engineering teams to support in-office tasks, including conference room technology setup and troubleshooting.
- Perform routine maintenance and updates on systems, while escalating complex issues to higher-level support when necessary.
- Document and track support requests in the ticketing system, ensuring timely updates and resolution for all stakeholders.
Who You AreYou're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're a resourceful and dedicated team-player with at least 3-5 years of experience in a Systems Administration or IT Support role. In addition you have:
- Extensive experience with Mac operating systems.
- Proven experience providing white-glove support.•
- A strong understanding of Networking concepts (TCP/IP Protocols, etc).
- Proficiency with Google Workspace and M365.
- The ability to troubleshoot AV equipment (Neat Bars, Zoom Rooms, etc).
- Experience with Active Directory or Okta
This position is based in-office full time, out of our New York City offices.
Hourly Salary Range: $35 - $45
Preferred Primary Location: Remote - US general
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Top Skills
Active Directory
Av Equipment
Google Workspace
M365
Mac Operating Systems
Okta
Tcp/Ip Protocols
Flatiron Health New York, New York, USA Office
Flatiron Health New York Office Office
Our New York office in SoHo features open-concept spaces with kitchens and hybrid collaboration zones, along with specialty rooms like a library, meditation room, and lactation rooms. These amenities create a dynamic space that prioritizes flexibility, collaboration, and wellbeing.
Similar Jobs at Flatiron Health
Healthtech • Software • Biotech • Pharmaceutical
This role involves generating business, supporting partnerships with biopharma, enhancing client relationships, and identifying growth opportunities in cancer care.
Top Skills:
Biopharma SolutionsData AnalyticsReal-World Evidence
Healthtech • Software • Biotech • Pharmaceutical
The Senior Manager, IT Operations will lead the IT Operations team, oversee infrastructure management, optimize user support, and enhance technology strategies.
Top Skills:
DuoGoogle WorkspaceIntuneJAMFJamf ProJIRAOktaOomnitzaPalo AltoSccmSlackTangoeUbiquitiZendesk
Healthtech • Software • Biotech • Pharmaceutical
The Senior Employee Relations Business Partner will drive employee experience initiatives, manage global employee relations matters, and provide strategic HR guidance to senior leadership in a dynamic environment.
Top Skills:
AIData Analytics
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
