Surveillance and Investigations Supervisor

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Duties and Responsibilities

PCG is seeking a supervisor to oversee the day-to-day operations of survey and investigation staff. The Administrative Supervisor will:

• Coach and supervise survey and investigation staff
• Monitors staff’s progress and productivity with survey and investigation activities
• Participate in quality assurance activities
• Communicate with survey and investigation staff on survey and investigation progress and support needs
• Participate in survey scheduling

• Monitor personnel transitions to ensure full staffing to meet deliverables
• Coordinate with the leadership team and staff on any closures and emergency events
• Attend and complete all training, both in person and remotely, as required
• Obtain Surveyor Minimum Qualifications Test Certification within one year of employment
• Conduct and/or observe interviews, onsite visits, and record reviews as needed to meet contractual requirements
• Professionally represent PCG and NYSDOH

Required Skills

• Strong leadership skills with the ability to manage and motivate staff
• Ability to work with and relate to others with professionalism, and respect for other cultures
• Superior organizational and interpersonal skills
• Ability to function as a part of a diverse work team
• Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration
• Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures
• Strong verbal and written communication skills
• Compassionate and people-oriented
• Proficient with MS Office: Word, Excel, Outlook, PowerPoint
• Must have a reliable internet connection
• Must have a valid driver's license and reliable transportation to travel to on-site facilities and regional office locations

Qualifications

• Bachelor's degree in a health care or social work-related field
• 2+ years of supervisory experience
• 3+ years of survey or investigation experience
• Surveyor Minimum Qualifications Test Certification, preferred

Working Conditions

• Office Setting

Work Statement:

Travel for this position will primarily be regional within New York State, though occasional statewide travel may be required to conduct facility investigations. Additionally, travel to the regional office or other locations within the state may be required for training, team meetings, or client engagements.

We are accepting applications on an ongoing basis. 

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Compensation:

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $63,300-$91,245.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.