The System Administrator provides IT support, troubleshooting technical issues, and maintaining high service standards for clients. Responsibilities include resolving OS, application, and networking issues, and supporting various business applications.
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities- This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for Tier 1 technicians
- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of three years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Compensation:
Pay rates start at $27.48/hr up to $34.10/hr and vary by experience and location.
Benefits:
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Inbound telesales role selling Comcast Business services to small and mid-size businesses. Manage CRM pipeline, follow consultative sales process, meet quotas, promote bundled connectivity and voice solutions, handle longer sales cycles, provide product feedback, and deliver excellent customer experience. Must work variable schedules including nights and weekends.
Top Skills:
Advanced VoiceCRMExcelFiber NetworkingMobile Sales
Digital Media • Information Technology • News + Entertainment
Develop and execute territory strategy to acquire and manage mid-market and enterprise multi-location customers. Prospect, present, negotiate, and close complex Comcast Business solutions; build partnerships and maintain customer relationships to drive retention and revenue. Coordinate internal teams to ensure service delivery and maintain accurate sales records.
Top Skills:
Business ContinuityCustomer Premise EquipmentCybersecurityDisaster RecoveryEthernetLanLayer 1Layer 2Layer 3Man TechnologiesManaged Security SolutionsNetwork SecuritySdwanVoipVpnWanWdm
Digital Media • Information Technology • News + Entertainment
Lead enterprise customer retention strategy and operations for Business Customer Loyalty. Own retention KPIs (save rate, churn reduction, revenue preservation), manage multi-layer call center teams, optimize offers and processes, drive coaching and quality programs, partner cross-functionally to resolve complex cases, and support budgeting and staffing to improve long-term customer retention.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
